Business & Professional Industries

Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.

A Day In The Life

Business & Professional Industries Area of Interest

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Salary Breakdown

Office Clerks, General

Average

$41,640

ANNUAL

$20.02

HOURLY

Entry Level

$28,700

ANNUAL

$13.80

HOURLY

Mid Level

$37,680

ANNUAL

$18.12

HOURLY

Expert Level

$59,840

ANNUAL

$28.77

HOURLY


Current Available & Projected Jobs

Office Clerks, General

1,241

Current Available Jobs

55,610

Projected job openings through 2030

Top Expected Tasks

Office Clerks, General


Knowledge, Skills & Abilities

Office Clerks, General

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Administrative

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Administration and Management

KNOWLEDGE

Computers and Electronics

SKILL

Active Listening

SKILL

Reading Comprehension

SKILL

Speaking

SKILL

Writing

SKILL

Coordination

ABILITY

Oral Expression

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Written Expression

ABILITY

Near Vision


Job Opportunities

Office Clerks, General

  • Services Procurement Specialist
    Tucson Electric Power    Tucson, AZ 85701
     Posted about 6 hours    

    About Us
    UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

    We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

    Your Employer of Choice
    Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. Be Part of Our Story.

    We create opportunities for employees to thrive through:

    Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
    Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
    Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

    Job Description - Services Procurement Specialist
    Are you looking for a fast-paced, dynamic environment with the opportunity to work with departments across the company? Are you able to pivot and make decisions based on new or changing information or a change in project priority? If so, read on for more information about our Services Procurement Specialist opportunity.

    What you will do

    Partner with business groups to develop, review, and execute service agreements.
    Conduct source selection process and facilitate the bid/proposal submittal process.
    Manage the contracting process between legal, the business area, and the supplier, negotiating terms, conditions, and business requirements with the supplier.
    What you bring

    Demonstrated direct knowledge of the source selection process to include RFPs and SOWs.
    Ability to perform contract negotiations for critical services at a skilled level.
    Ability to make decisions in an ever-changing process with new priorities arising throughout the day.
    Ability to influence through communication and collaboration, not demand through authority.
    Oracle experience is preferred.
    *Full Job Description

    Position Description

    Procures services (including: information technology, engineering and construction) by planning, processing requisitions, preparing and publishing solicitations, reviewing requirements, conducting pre-bid and pre-proposal events, overseeing meetings, interviews, demonstrations, writing, negotiating and analyzing contracts, developing and reviewing statements of work, monitoring supplier performance and mitigating claims and disputes.
    Ensures maximum value for expenditures by preparing and negotiating contracts, conducting market research, providing cost and price analysis, adhering to corporate policy and documenting contract activity.

    Position-Related Responsibilities

    Procurement Specialist Associate

    This is an entry level procurement position. Develops, coordinates and implements basic procurement contracts for services. Acts as a liaison between personnel, customers and suppliers.

    Reviews purchase requisitions for content accuracy and ensures that proper documentation (e.g. Contract, Specification, Single Source Justification) is attached. Reaches out to purchase requestor with questions and/or clarifications, and requests additional documentation, if necessary.
    Issues purchase orders to suppliers for services necessary to support the Companies operations and maintenance activities within policy and procedure.
    Responsible for communicating to supervision various supply chain problems for assigned service category areas as well as working with end users, warehouse operations and accounts payable.
    Reviews overall supplier activity and performance to assure contract compliance. Works with supervision to mitigate contract claims and disputes, assess supplier problem areas and implements appropriate action plans.
    Works collaboratively with the warehouse, receiving and accounts payable with matters concerning the receipt and/or invoicing of materials or services.
    Communicates Procurement policies and procedures to business areas to ensure company- wide compliance.
    Develop, review and approve SOWs not tied to material acquisitions and Amendments with guidance from Supervisor (or delegate) that are low risk.
    Follows standard practices and procedures in analyzing situations or data for which answers can be somewhat readily obtained.
    May assist Procurement Specialist in the development and facilitation of IFB, RFP, QVL events and negotiation of contracts including, MSAs and Amendments.
    Attends procurement related educational sessions and training.
    In the absence of the Procurement Specialist, addresses time-sensitive internal and external customer needs.
    This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
    Procurement Specialist

    This is an experienced procurement position. Develops, coordinates and implements basic and increasingly more complex procurement contracts for services. Acts as a liaison between personnel, customers and suppliers.
    In addition to performing the responsibilities of Procurement Specialist Associate:

    Demonstrates knowledge and experience as outlined in the Procurement Specialist Associate responsibilities with a proven track record for success.
    Development, review and execution of various services agreements (MSA, Short Forms, SLA, SaaS, CSA, Third-Party, and change orders or amendments). Responsible for resolving supply chain problems for assigned service category areas as well as working with end users, warehouse operations and accounts payable.
    May manage supply chain activities between operating areas and intermediate level key alliance suppliers that supply services in order to maximize the value of those activities and perform an analysis of the risk exposures, metrics to determine relationship health, and actions that might need to be taken.
    Facilitates and coordinates with cross functional teams to develop source selection content and strategies.
    Conducts industry research and analysis and provides market data to support business area analysis and decision making. Shares information internally to assist with the acquisition of services where applicable.
    Proficient in conducting various source selection methodologies including RFP, IFB, and QVL and facilitating the bid/proposal submittal process.
    Skilled in facilitating the evaluation of proposals with a cross-functional evaluation committee.
    Skilled in the development and review of SOW for broad range of company service needs not tied to a material acquisition.
    Provides education and guidance to business areas on SOW development at a skilled level.
    Manages the contracting process between legal, the business area, and the supplier Negotiates terms, conditions, and business requirements with the supplier. Skilled at analyzing redlines to identify terms and conditions that will require Legal review and providing guidance and support to Legal during negotiations.
    Ensures all services acquisitions are in accordance with all Procurement Policies and Policies that impact the Procurement function.
    Conducts quarterly or mid-year meetings with alliance suppliers to review delivery performance, quality assurance, cost savings and topics that benefit the alliance. Facilitates discussion during the meeting.
    Oversees the planning of the annual alliance meeting by collecting performance feedback from company business areas and supplier. Creates presentation documents with the assistance of the Procurement and Contracts Administrative Support staff. Presents feedback and facilitates discussion during the meeting.
    Identifies process improvement opportunities along with implementing improvements lending to efficiency gains and standardization.
    Actively participates in opportunities for improvement and growth of the Alliance Program.
    Collaboratively plans and implements procurement strategies that support short and long term business area needs.
    Represents the Procurement function at Company meetings.
    May provide guidance to lower level procurement staff in the absence of the Senior Procurement Specialist.
    Knowledge, Skills & Abilities
    (Equivalent combination of education and experience will be considered)

    Associate
    Minimum Qualifications

    2-year degree from an accredited institution.
    Approximately three years of procurement and contracts related experience
    Grasps professional level procurement and contracts knowledge and concepts; experience may include contract development, review, and administration, competitive bidding, , or business administration.
    Preferred Qualifications

    Certification or education in a supply chain or business related field.
    Knowledge of the Procure-to-Pay process which includes requisitioning, SOWs, RFPs, and IFBs, purchase orders, warehouse operations and accounts payable.
    A four-year degree from an accredited University in a supply chain or business related field.
    Specialist

    Minimum Qualifications
    A minimum of five years of procurement and contracts experience.
    A four-year degree from an accredited University in a supply chain or business related field. Education may be considered as an equivalency for a portion of the required experience.
    Ability to perform contract negotiations for critical services at a skilled level.
    Must be able to work independently under general direction and supervision.
    Must demonstrate working knowledge of the Procure-to-Pay process which includes purchasing systems (requisitioning and purchase orders), best practice procurement processes and procedures, SOWs, RFPs, and IFBs, and contracting services.
    Must exhibit strong communication and leadership skills, and be highly focused on delivering superior customer service.
    Proven ability to successfully manage several assignments concurrently even with conflicting priorities.
    Knowledge and application of contractual rights and obligations and means to mitigate contractual risks associated with business area needs.
    Applies broad knowledge of procurement principles to moderately complex, difficult, and varied problems and issues.

    Preferred Qualifications
    Purchasing certification. Utility experience.
    Ability to administer and coordinate intermediate alliance partnering agreements.

    Pay Rate: Competitive salary based on qualifications and experience

    All job offers are contingent on successful completion of a pre-employment drug screen and background check.


    Area of Interest

    Energy & Utilities

    Employment Type

    Full Time

  • Customer Service Representative
    Wells Fargo    PHOENIX, AZ 85067
     Posted about 16 hours    

    Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities, you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    **About this role:**

    Wells Fargo is seeking a Customer Service Representative in Small Business Credit Card. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers .

    **In this role, you will:**

    + Support financial products and services

    + Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution

    + Perform moderately complex customer support tasks

    + Receive direction from customer service supervisor and escalate non-routine questions

    + Interact with customer service team on complex customer issues

    + Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers

    **Required Qualifications:**

    + 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    **Desired Qualifications:**

    + Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management.

    + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.

    + Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

    + Excellent verbal, written, and interpersonal communication skills

    + Ability to negotiate, influence, and collaborate to build successful relationships.

    + Knowledge and understanding of credit card products, policies, and procedures; within a call center environment.

    + Ability to work effectively in structured but flexible, adaptable and changing, call center environment.

    + Good analytical skills with high attention to detail and accuracy.

    + Wells Fargo Consumer Lending Portal/Open Text experience

    + Systems of Record: BSC and CIV

    + Call Center/Phone experience

    **Job Expectations:**

    + **Training Schedule:** Monday-Friday 7:00am-3:30pm (6 weeks)

    + **Location:** 2150 W Pinnacle Peak Road, Suite 100, Phoenix, AZ 85027

    **Posting End Date:**

    11 May 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-364968

    **Updated:** Mon May 06 00:00:00 UTC 2024

    **Location:** PHOENIX,Arizona


    Employment Type

    Full Time

  • Part Time Customer Service Representative
    U-Haul    Gilbert, AZ 85295
     Posted about 16 hours    

    Location:

    1230 N Gilbert Rd, Gilbert, Arizona 85234 United States of America

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

    Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

    U-Haul Offers:

    + Career stability

    + Opportunities for advancement

    + Mindset App Reimbursement

    + Gym Reimbursement Program

    + Health insurance & Prescription plans, if eligible

    + Paid holidays, vacation, and sick days, if eligible

    + Life insurance

    + MetLaw Legal program

    + MetLife auto and home insurance

    + Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

    + 401(k) Savings Plan

    + Employee Stock Ownership Plan (ESOP)

    + 24-hour physician available for kids

    + Dental & Vision Plans

    + Business travel insurance

    + You Matter EAP

    + LifeLock Identity Theft Protection

    + Critical Illness/Group Accident Insurance

    + Dave Ramsey’s SmartDollar Program

    Customer Service Representative Responsibilities:

    + Assist customers inside and outside a U-Haul center with U-Haul products and services.

    + Use smartphone-based U-Scan technology to manage rentals and inventory.

    + Move and hook up U-Haul trucks and trailers.

    + Clean and inspect equipment on the lot including checking fluid levels.

    + Answer questions and educate customers regarding products and services.

    + Prepare rental invoices and accept equipment returned from rental.

    + Install hitches and trailer wiring.

    + Fill propane (certification offered through U-Haul upon employment)

    + Drive a forklift (certification offered through U-Haul upon employment)

    + Other duties as assigned

    + Participate in ongoing continuous U-Haul education through U-Haul University.

    Customer Service Representative Minimum Qualifications:

    + Valid driver’s license and ability to maintain a good driving record

    + High school diploma or equivalent

    Work Environment:

    The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

    Physical Demands:

    The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

    Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.


    Employment Type

    Full Time

  • OFFICE AUTOMATION CLERK NF2*
    U.S. Marine Corps    Yuma, AZ 85364
     Posted about 16 hours    

    Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities MAJOR DUTIES AND RESPONSIBILITIES: Performs a combination of record keeping, reporting and liaison (family and program) duties in one or more CYP component. These tasks are summarized below. RECORD KEEPING AND REPORTING: Prepares and maintains assigned correspondence, office files, records, statistical and financial data pertaining to CYP components (CDC, SAC, FCC and YP). Prepares required daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner. Ensures required child registration and enrollment paperwork is current and complete. Provides required information to requesting agencies. Operates technology, associated office equipment and a wide variety of software programs to produce a correspondence, spreadsheets, charts, reports and graphic materials. Proofreads prepared correspondence and checks for accuracy. Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved. Organizes flow of operational program processes in an office environment. LIAISON WITH FAMILIES AND PROGRAMS: Provides front desk coverage and logs participants in and out of the facility. Informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of provided services. Takes action to solve problems quickly. Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel as appropriate. Performs assigned resource and referral duties and assists in maintaining current waitlist is needed. Understands and articulates policies relating to patron fees, waiting lists, and program events. Alerts supervisor or proper point of contact for assistance as needed. FEES AND SUPPLIES: Oversees administrative management of the reception area to include the operation of an automated record and payment system. Collects fees, administers charges, and records payments in accordance with proper procedures. Notifies supervisor of delinquent payments. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resource Office. Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be replenished. ADDITIONAL RESPONSIBILITIES: Provides World Class Customer Service with an emphasis on courtesy. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required. Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidences of child abuse and neglect. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MINIMUM QUALIFICATIONS: Minimum one year of experience in the operation of a computer and related office automation equipment. Knowledge of a variety of integrated software programs. Knowledge of general clerical procedures. Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age. Must pass a preemployment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable disease. Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any. Must maintain CPR and First Aid certifications. May be required to obtain a government driver¿s license and government purchase card. Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.


    Employment Type

    Full Time

  • Customer Service Representative
    U-Haul    Chandler, AZ 85286
     Posted about 16 hours    

    Location:

    6190 W Chandler Blvd, Chandler, Arizona 85226 United States of America

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

    Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

    U-Haul Offers:

    + Career stability

    + Opportunities for advancement

    + Mindset App Reimbursement

    + Gym Reimbursement Program

    + Health insurance & Prescription plans, if eligible

    + Paid holidays, vacation, and sick days, if eligible

    + Life insurance

    + MetLaw Legal program

    + MetLife auto and home insurance

    + Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

    + 401(k) Savings Plan

    + Employee Stock Ownership Plan (ESOP)

    + 24-hour physician available for kids

    + Dental & Vision Plans

    + Business travel insurance

    + You Matter EAP

    + LifeLock Identity Theft Protection

    + Critical Illness/Group Accident Insurance

    + Dave Ramsey’s SmartDollar Program

    Customer Service Representative Responsibilities:

    + Assist customers inside and outside a U-Haul center with U-Haul products and services.

    + Use smartphone-based U-Scan technology to manage rentals and inventory.

    + Move and hook up U-Haul trucks and trailers.

    + Clean and inspect equipment on the lot including checking fluid levels.

    + Answer questions and educate customers regarding products and services.

    + Prepare rental invoices and accept equipment returned from rental.

    + Install hitches and trailer wiring.

    + Fill propane (certification offered through U-Haul upon employment)

    + Drive a forklift (certification offered through U-Haul upon employment)

    + Other duties as assigned

    + Participate in ongoing continuous U-Haul education through U-Haul University.

    Customer Service Representative Minimum Qualifications:

    + Valid driver’s license and ability to maintain a good driving record

    + High school diploma or equivalent

    Work Environment:

    The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

    Physical Demands:

    The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

    Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.


    Employment Type

    Full Time

  • Administrative Assistant
    Transportation Security Administration    Phoenix, AZ 85067
     Posted about 16 hours    

    Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. Responsibilities This Administrative Assistant position is located Phoenix Sky Harbor International Airport (PHX), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Provide support to a Federal Security Director (FSD) and their staff by providing a range of routine administrative support assignments. Support the work of other employees and will contribute to the overall activities of the organization. Answer requests from and provide advice to employees, supervisors, timekeepers, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to pay. Train staff to enter time-card data and assist timekeepers with difficult time and attendance issues. Certify time-cards and corrections each pay period and conducting random audits. Act as a point-of-contact for the National Finance Center (NFC) to resolve employee payroll issues. Conduct the word processing of documents, letters, memos and reports. Collect and organize materials from several sources to support work projects. Develop charts and tables for reports and briefings. Interact with internal staff, typically in more than one organizational unit, to share information or discuss status of tasks/assignments. Work closely with the Human Resource Specialist on pay-impacting personnel actions (e.g., return to duty, leave without pay, and change of work schedules). Requirements Conditions of Employment You must possess U.S. Citizenship or be a U.S. National. You must complete a favorable Background Investigation (BI). Selective Service registration is required. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Qualifications To qualify for the SV-E Pay Band (equivalent to GS-7/8), you must have one year of specialized experience at the SV-D or GS-6 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience includes providing payroll support, AND applying knowledge of at least two (2) of the following: Identifying payroll issues related to time and attendance, pay, and leave; Interacting with staff to exchange information; Preparing, reviewing and modifying documents, letters, memos or reports using word processing software; Compiling, tracking and analyzing data; Developing charts and tables for reports and briefings; OR Coordinating travel and preparing travel orders and vouchers Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following: Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement. Education Additional Information Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: www.opm.gov/ To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence. More than one position may be filled from this announcement. If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement. DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan ; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.


    Employment Type

    Full Time

  • Administrative Assistant
    Transportation Security Administration    Phoenix, AZ 85067
     Posted about 16 hours    

    Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. Responsibilities This Administrative Assistant position is located Phoenix Sky Harbor International Airport (PHX), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Provide support to a Federal Security Director (FSD) and their staff by providing a range of routine administrative support assignments. Support the work of other employees and will contribute to the overall activities of the organization. Answer requests from and provide advice to employees, supervisors, timekeepers, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to pay. Train staff to enter time-card data and assist timekeepers with difficult time and attendance issues. Certify time-cards and corrections each pay period and conducting random audits. Act as a point-of-contact for the National Finance Center (NFC) to resolve employee payroll issues. Conduct the word processing of documents, letters, memos and reports. Collect and organize materials from several sources to support work projects. Develop charts and tables for reports and briefings. Interact with internal staff, typically in more than one organizational unit, to share information or discuss status of tasks/assignments. Work closely with the Human Resource Specialist on pay-impacting personnel actions (e.g., return to duty, leave without pay, and change of work schedules). Requirements Conditions of Employment You must possess U.S. Citizenship or be a U.S. National. You must complete a favorable Background Investigation (BI). Selective Service registration is required. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Qualifications To qualify for the SV-E Pay Band (equivalent to GS-7/8), you must have one year of specialized experience at the SV-D or GS-6 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience includes providing payroll support, AND applying knowledge of at least two (2) of the following: Identifying payroll issues related to time and attendance, pay, and leave; Interacting with staff to exchange information; Preparing, reviewing and modifying documents, letters, memos or reports using word processing software; Compiling, tracking and analyzing data; Developing charts and tables for reports and briefings; OR Coordinating travel and preparing travel orders and vouchers Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following: Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement. Education Additional Information Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: www.opm.gov/ To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306 Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence. More than one position may be filled from this announcement. If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement. DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan ; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.


    Employment Type

    Full Time

  • Customer Service Representative
    TEKsystems    Tempe, AZ 85282
     Posted about 16 hours    

    Description:

    The Account & Appeals Coordinator is a support role, requiring the coordinator to assist the PNOA team by providing basic administrative and support functions in the team's day-to-day servicing of clients. The coordinator will participate in special projects as assigned by management and trainings with the team that will assist in their learning and development. The Account Coordinator is responsible for the success of the overall client business relationship of the assigned book of business. Ensures customer satisfaction and resolves client appeals in a timely manner. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Works with clients and providers to satisfy appeals and any other issues they may have. • Works with Provider Data Management and Provider Services helping with back log when needed and fielding phone inquiries. • Participates in meetings with clients to insure overall client satisfaction

    Skills:

    customer service, call center

    Top Skills Details:

    customer service,call center

    Additional Skills & Qualifications:

    appeals experience is a plus but not required

    Experience Level:

    Intermediate Level

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Full Time Financial Customer Service Representative
    TEKsystems    Chandler, AZ 85286
     Posted about 16 hours    

    Teksystems is seeking qualified individuals for a Sr. Escalations Representative role at a large financial services company in Chandler, AZ. Qualified candidates must have 4+ years of customer service experience in the financial or business services industry.

    Job Details

    Pay: $25/hr

    Schedule: M-F 8am - 5pm AZ

    Training: 1 month fully onsite training in Chandler, AZ

    Work Model: Hybrid after training - 1 week in office/1 week work from home alternating

    Placement Type: 12 month contract with the ability to turn into a permanent role

    Description:

    Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion.

    This specific area is handling complaints related to credit card, checking account and business complaints.

    Typical Day:

    Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints.

    JOB DESCRIPTION:

    • Support internal and external customers with inquiries and complaints regarding financial products and services.

    • Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.

    • Perform complex administrative and customer support tasks.

    • Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.

    • Respond independently to complaints escalated at the highest level.

    • Interact with internal and external customers to resolve their issues.

    • Interact with the immediate Escalations team to oversee day to day activities of the support Escalations team.

    Additional Skills & Qualifications:

    Desired Skills

    Strong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day)

    Ability to communicate effectively through writing and emails.

    Ability to follow Policy + Procedures to execute tasks repetitively.

    Pipeline and time management - work on different complaints in different statuses while meeting deadlines.

    Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Customer Service Representative - SDL
    Signature Aviation    Scottsdale, AZ 85258
     Posted about 16 hours    

    Customer Service Representative - SDL

    **Job ID** 10488 **Date Posted** 05/07/2024 **Location** Scottsdale, Arizona **Airport** Scottsdale Airport **Company** Signature Flight Support LLC **Job Type** Full time **Job Level** Standard

    Apply Now (https://signaturecareers.hourlybyams.com/requisitions/10488/conversations/)

    **Job Description**

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

    A CSR is expected to:

    + Work as part of a team to provide everyone with a friendly welcome to Signature.Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.

    + Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services.

    + Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.

    + Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures

    + Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors.

    + Replenish complementary beverages/supplies, as outlined in the facility appearance standard.

    + Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.

    + Assist pilots with access to airport and weather information, portals and computers.

    + Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.

    + Abide by emergency response procedures when/if critical events occur.

    + Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.

    + Exhibit a positive attitude, consideration and courtesy to everyone at all times.

    + Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.

    + Create accurate records pertaining to time worked and activities and services performed.

    Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment,

    **Job Responsibilities**

    The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

    + While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.

    + Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).

    + Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.

    + Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.

    + Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.

    + Operate a multi-line telephone and use the company-approved greeting.

    + Drive cars, vans or other shuttles in some locations, where applicable.

    + Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.

    + Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.

    + Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.

    + Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.

    + Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.

    + Ability to prioritize and perform multiple tasks simultaneously.

    + Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.

    + Ability to read small print.

    **Job Qualifications**

    To qualify for this position, applicants and those in the role must have:

    + High School diploma or general education degree (GED)

    + Minimum of 18 years of age.

    + A valid state license is required where applicable (based on locations where driving is required).

    + A professional appearance

    + Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies.

    + Must be legally authorized to work in the country of employment.

    + Ability to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modules.

    + Strong verbal and written English communication skills.

    + Ability to work flexible schedules and in various weather conditions.

    + Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)

    + Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field

    + Preferred: knowledge of radio procedures and protocols.

    **Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.**

    **About Us**

    From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

    **Our Benefits:**

    + Medical/prescription drug, dental, and vision Insurance

    + Health Savings Account

    + Flexible Spending Accounts

    + Life Insurance

    + Disability Insurance

    + 401(k)

    + Critical Illness, Hospital Indemnity and Accident Insurance

    + Identity Theft and Legal Services

    + Paid time off

    + Paid Maternity Leave

    + Tuition reimbursement

    + Training and Development

    + Employee Assistance Program (EAP) & Perks


    Employment Type

    Full Time


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