Ready to Show the World What Excellent Customer Service Looks Like?

Calling all detail-oriented communicators with a knack for handling high-volume calls like a pro. We’re looking for top-tier Customer Service Representatives to join a fast-paced call center environment where success is rewarded, growth is real, and your dedication won’t go unnoticed.

What You’ll Do:

+ Field inbound calls (and some follow-ups) with confidence and professionalism

+ Answer inquiries on prior authorization, general questions, and sensitive account information

+ Enter customer data accurately and efficiently

+ Use multiple systems to track information and ensure proper follow-through

+ Handle 50–100 calls per day depending on complexity

+ Be measured on quality and accuracy—your attention to detail matters

What You Bring to the Table:

+ At least 1 year of steady employment

+ High-volume call center experience within the last 2–3 years

+ Typing speed of at least 30 words per minute

+ Proficiency navigating multiple computer systems

+ Strong communication skills and a solutions-focused mindset

Work Environment Highlights:

+ A culture of internal promotion—numerous contractors have gone permanent

+ Growth into departments like IT, Prior Authorization, Claims, and Leadership

+ Trainers and team leads who began as Customer Service Representatives

Training Details:

+ Four weeks, Monday–Friday, 8:00 am–4:30 pm

+ Participation matters—four tests, with an average score of 90% required to pass

+ Shift bids are determined by training performance

Schedule Expectations:

+ Availability required between 5:00 am–10:00 pm, seven days a week

+ Fixed schedule will be assigned post-training

+ Mandatory overtime in January and February

Why MedImpact?

+ Privately held company committed to promoting from within

+ Long-term career opportunities with advancement into leadership roles

+ Extensive industry training in pharmacy benefit management

+ Eligible for Tier 2 Agent promotion with a pay increase to $22/hr

+ Conversion to full-time employee (FTE) typically occurs within 8–9 months

+ Access to other career paths like Quality Assurance, Client Administration, Workforce & Reporting, and Management

+ Once converted, enjoy benefits including travel discounts, theme park deals, movie ticket savings, tuition reimbursement, and quarterly bonuses

The Bottom Line:

This is more than just a call center job—it’s a career launchpad. If you’re ready to grow, learn, and make a long-term impact, MedImpact is ready to meet you.

Let's make great service your next big move.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jul 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.