Claims Adjusters, Examiners, and Investigators

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims Reporting Unit is to set up new claims for U-Haul Storage, U-Haul Equipment, Commercial Policy Holders and Managing General Agencies. In addition, the CRU provides other support functions for the Repwest's Field Claims Offices, the Commercial Claims Unit, the subrogation Unit and the Equipment Damage Unit. Duties include answering inbound calls and entering information into a PC based program.

This is an onsite position located at our corporate campus in Phoenix, AZ.

This is a fast paced environment; hours vary from 5:00am to 6:00pm. Candidates must be able to work evenings and weekends.

+ Customer service background

+ HS Diploma; able to type 30+ wpm a plus

+ General clerical experience; able to use Microsoft Office

+ Good communication skills

+ Claims or insurance experience is a plus

Requirements:

+ Must be available evenings and weekends

+ This is not available for remote work

+ This is a fast-paced, multi-tasking environment; hours vary from 6:00am to 5:00pm. Candidates must be willing to accommodate fluctuating schedules, weekends, and the occasional holiday

Work Status:

+ Full-Time

Here are just some of the programs U-Haul/Repwest has available:

+ Full Medical coverage

+ Prescription plans

+ Dental & Vision Plans

+ New indoor fitness gym

+ Gym Reimbursement Program

+ Registered Dietitian Program

+ Weight Watchers

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University®

+ Business and travel insurance

+ You Matter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Mindset App Program

+ Discounts on cell phone plans, hotels, and more

+ LifeLock Identity Theft

+ Savvy consumer wellness programs - from health care tips to financial wellness

+ Dave Ramsey’s SmartDollar Program

+ U-Haul Federal Credit Union

+ Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Specialist Claims - CH07DESpecialist Claims CA - CH07DN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This is a visible and important role within our Complex Claims Unit (CCU) Hartford Global Specialty (HGS) Claims Division. As a Claims Specialist, you will be responsible for handling a caseload of higher complexity, higher exposure, bodily injury and construction related bodily injury claims from inception to final disposition. These claims will involve both primary and excess coverages and often involve complex fact patterns requiring analysis of contracts between parties to determine indemnity and contribution obligations and risk transfer opportunities. As these claims are often in litigation, experience handling litigated matters and managing defense counsel is required, as is prior experience handling bodily injury claims. Excess claims handling experience is recommended, but not required.

Responsibilities include, but are not limited, to:

+ Managing a caseload of litigated and non-litigated construction bodily injury claims under commercial general liability policies.

+ Conducting investigations and analyzing and evaluating the information learned.

+ Making coverage determinations and communicating written position(s) to insureds and other required parties.

+ Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment.

+ Presenting cases to management for expense or indemnity reserve authority above established authority levels.

+ Developing and implementing resolution strategies to achieve high quality outcomes.

+ Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review.

+ Attending trials and mediations as necessary.

+ Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives.

+ Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.

+ Working with business partners to evaluate and address claim trends and developments.

+ Addressing inquiries from agents and policyholders and providing superior customer service.

Position Requirements:

+ Bachelor’s degree preferred, law degree a plus or commensurate experience

+ Minimum of seven years handling complex litigated bodily injury claims

+ Familiarity with owner and contractor controlled insurance policies and programs as well as wrap policies, is a plus

+ High level of discipline, results-oriented and able to focus on bottom line results

+ Superior analytical ability and organizational skills

+ Excellent oral and written communication skills

+ Excellent strategic thinking ability and execution skills

+ Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws

+ Full command of damages issues relative to high value bodily injury and property damage claims

+ Strong ability to analyze coverage and liability issues, manage time limit demands and assess extra contractual exposures and other issues of complexity

+ Ability to communicate thoughts clearly and concisely, and to influence and persuade others

+ Superior interpersonal skills

+ Ability to exceed expectations and influence others to do the same

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$106,400 - $159,600

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

About Us (https://www.thehartford.com/about-us)

Culture & Employee Insights

Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity)

Benefits

Legal Notice (https://www.thehartford.com/legal-notice)

Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation)

EEO

Privacy Policy (https://www.thehartford.com/online-privacy-policy)

California Privacy Policy

Your California Privacy Choices (https://www.thehartford.com/data-privacy-opt-out-form)

International Privacy Policy

Canadian Privacy Policy (https://www.thehartford.com/canadian-privacy-policy)

Unincorporated Areas of LA County, CA (Applicant Information)

**Job Description:**

The Claims Examiner I is responsible for inbound calls from providers and health plans and adjudicates physician claims, in a timely and accurate manner.

Provides superior customer service consistent with company standards and goals, including inbound calls from providers and health plans. Responsible for quality and continuous improvement within the job scope. Also responsible for all actions/responsibilities described in company-controlled documentation for this position. Contributes to and supports the corporation’s quality improvement efforts.

Processes medical claims (CPT, ICD, and Revenue Coding) at production standards, including timely follow-up on inquiries received and correctly logs all incoming calls and emails. Maintains the minimum accuracy standard and follows up timely to meet compliance standards for claims, pends, and tasks. Reviews claim images and batches to ensure accuracy.

Uses proper plan documentation to determine benefits and correctly adjudicate. Meets and maintains the minimum production in addition to completing reports and projects given by the supervisor. Effectively participates in meetings, training, and committees as designated by the supervisor. Reviews feedback from supervisors, trainers, auditors, examiners, and trending spreadsheets. Identifies and implements required steps for improvement.

Minimum Qualifications

One year of claims processing, claims logging, or customer service experience in a managed care environment.

- and -

Demonstrated minimum of 100 SPM on ten key and 30 WPM typing.

Preferred Qualifications

Associates degree or some college level coursework. Degree obtained from accredited institution. Education is verified.

- and –

Demonstrated excellent verbal, written, and interpersonal skills.

- and -

Demonstrated consistent accuracy and processing efficiency in work.

- and -

Demonstrated ability to resolve complex claims problems and be detailed oriented.

**Physical Requirements:**

Manual dexterity, hearing, seeing, speaking.

**Location:**

Nevada Central Office

**Work City:**

Las Vegas

**Work State:**

Nevada

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.38 - $26.65

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

**Claims Specialist – ONSITE**

Adecco is seeking Remote Claims Specialists for immediate openings with a local client. Weekly pay starting at $21.00 per hour and competitive benefits with options such as medical, dental, vision, and 401(k). Apply now!

As a Remote Claims Specialist, you will handle a wide range of claims, correspondence, and escalations while ensuring adherence to team goals and Service Level Agreements. You will process claims submitted by brokerages, including currency conversion, and follow established procedures and scripts. Additionally, you’ll collaborate with leadership and peers, use proprietary software to review and manage claims, and communicate with internal and external teams. Your work will primarily focus on stocks, with some involvement in cryptocurrency, while managing multiple accounts and adding transactions to assess claim eligibility.

Requirements:

+ High School Diploma or GED

+ Minimum of 6 months of prior work experience; 1 year preferred, specifically in claims processing or a professional office setting for Customer Service Roles in a high volume call center setting

+ Ability to work independently with minimal supervision

+ Comfortable using multiple systems simultaneously

+ Proficiency in Microsoft Office

+ Strong verbal and written communication skills

+ Critical thinking and reasoning skills

+ Solid computer literacy, including the ability to navigate the Start menu, create folders, right-click, and access system settings

+ Strong attention to detail; must be able to review and analyze data points accurately

+ Fully engaged and responsive during both training and day-to-day work

+ Basic Math Skills

+ Ability to set up and troubleshoot basic computer functions independently upon receiving equipment

+ Consistent punctuality and reliability are a must – no absences or tardiness allowed during the first two weeks of training

Work Schedule:

+ 8:00AM-4:30PM. Training will take place over two weeks and follows a different schedule each day. Full attendance is required during the training period

**Please Note: This is not a remote role**

Click on Apply Now to be considered for these Claims Specialist Jobs.

**Pay Details:** $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Location:

Repwest Insurance Company2727 N. Central Ave.Phoenix, AZ

Description:

Repwest Insurance Company is looking for a Part Time Summer Help Claims Service Representative in our Claims Reporting Unit. The function of the Claims Reporting Unit is to set up new claims for U-Haul Storage, U-Haul Equipment, Commercial Policy Holders and Managing General Agencies. In addition, the CRU provides other support functions for the Repwest Field Claims Offices, the Commercial Claims Unit, the subrogation Unit and the Equipment Damage Unit. Duties include answering inbound calls and entering information into a PC based program.This is a fast paced environment; hours vary from 7:00am to 5:00pm.

Experience:

+ Customer service background

+ HS Diploma; able to type 30+ wpm a plus

+ General clerical experience; able to use Microsoft Office

+ Good communication skills

+ Claims or insurance experience is a plus

Requirements:

+ This is not available for remote work.

+ This is a fast-paced, multi-tasking environment; hours vary from 7:00am to 5:00pm.

+ Candidates must be willing to accommodate fluctuating schedules, and the occasional holiday.

Schedule details:

+ Part time summer help (25hrs per week)

+ Monday-Friday

+ Earliest Shift: 7am-3pm

+ Latest Shift: 9am-5pm

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Description

The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases. Amazon’s Logistics Claims Management team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will oversee auto physical damage processes and TPA performance. Further, you will help develop programs and tools that contain costs, and continue successful third-party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements.

Key job responsibilities

• Oversee the management of physical damage and property damage claims relating to commercial trucking and transportation, inclusive of total loss and subrogation, with the future possibility of adjudicating claims.

• Work closely with TPA and insurance partners to drive continuous improvement within the auto physical damage space, while supporting simplicity, efficiency, and cost containment.

• Develop strategy and actions plans to lead process improvement initiatives through internal and external team collaboration.

• Leverage subject matter expertise to deep dive claim processes, challenge status quo, and develop tactful solutions that will be impactful to program goals.

• Support internal audits to ensure quality and compliance are in accordance with client service instructions and performance expectations.

• Partner with vendors to develop and/or update standard operating procedures that align with program goals.

• Utilize metrics to make data driven decisions for process evaluations and recommendations.

• Work across teams to share ideas, influence change, and deliver projects results.

Basic Qualifications

- 3+ years auto liability and property damage claims experience

- 3+ years claims leadership experience

- Valid Property & Casualty Adjuster’s License

- Strong interpersonal and communication skills, with ability to communicate professionally, both verbally and in written format.

- Ability to balance competing priorities while handling each with a level of urgency.

Preferred Qualifications

- Fleet or commercial auto claims experience

- Auditing experience within a claim organization

- ARM, AIC, CPCU, or similar designation

- Available for domestic travel up to 25%

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

**About the Role**

Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.

As a Claims Senior Manager, you and your team will provide strategic guidance to external insurance partners, align on best-in-class claims management processes, and leverage data-driven insights to drive impactful results. If you thrive in a fast-paced environment, enjoy solving complex claims issues, and want to influence industry-leading claims operations, this role offers the perfect opportunity to make a meaningful impact.

Uber embraces a hybrid work model. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.

What You'll Do

+ **Consulting and Advisory** : You and your team will provide expert consultation to external insurance partners on the best practices for commercial auto claims handling, primarily bodily injury, underinsured and uninsured motorist claims.

+ **Process Implementation:** You and your team will develop and implement preferred processes for claims management, ensuring alignment with industry standards and Uber needs.

+ **Strategic Planning:** You will work closely with Uber's Chief Claims Officer and lead your team to design and execute strategic plans to enhance claims operations. You will utilize data-driven insights and claims management behavioral expertise to create industry leading approaches to design best in class TNC/DNC best claim practices in partnership with our business partners and stakeholders.

+ **Complex Issue Resolution:** Lead and develop your team to advise on the resolution of complex coverage issues and litigation management, helping external and internal business partners navigate and mitigate risks.

+ **Data Analysis and Recommendations:** Use data analytics to identify trends, inform recommendations and implement solutions that improve claim outcomes while providing guidance to internal stakeholders such as Risk Management, Legal, Safety and Product lines.

+ **Documentation and Training:** Lead your team to use optimal framework to document processes and collaborate with both internal and external Learning and Development to design and provide training ensuring successful adoption and adherence to new procedures and technology.

+ **Contract Review, Budgeting and Staffing:** Experienced in contractual review and managing compliance, adherence to expense management budgets and proven application of varying staffing models to ensure desired internal team and external business partner results.

+ **Stakeholder Engagement:** Develop relationships with internal and external stakeholders and business partners to understand Uber needs while tailoring solutions aligned with contractual requirements and market needs as well as maintain retention of talent through satisfaction with consulting services as well as improved results.

Basic Qualifications

+ Minimum of 5 years experience in commercial auto or general liability claims handling with experience handling bodily injury claims.

+ Proven experience in managing litigation related to commercial auto or general liability claims.

+ A minimum of 3 years of frontline claims leadership experience.

Preferred Qualifications

+ Demonstrated ability in the successful design and implementation of actionable insights using data and claims management behavioral expertise.

+ Experience handling high policy limits and complex coverage issues

+ Exceptional ability to adopt presentations and messaging to different levels of audience from individual contributors to senior executive leaders.

+ Experience managing relationships with TPAs, insurance carriers and suppliers.

+ High degree of adaptability to meet changing business needs

+ Ability to serve as an insurance and claims subject matter expert

+ Insurance designation(s) (AIC, ARM, SCLA, CPCU)

+ Extraordinary attention to detail

For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$144,000 per year - USD$160,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Description

The Program, Project, Product, and Vendor Management Team within Amazon’s Logistics Claims Management and Operations group is seeking a motivated and experienced Senior Risk Manager. The ideal candidate will be familiar with insurance and claims programs, and insurance policies, have a history of success in procurement, purchase order and budget management, process improvement, have vendor lifecycle management. They will support a growing and evolving insurance program, partnering with key stakeholders to identify business challenges and develop creative, often novel, solutions. They will use data and metrics to propose program enhancements and modify standards as needed to improve our ability to scale. They will be comfortable presenting issues and proposed solutions to all levels of leadership through superior written and verbal communication skills.

In this role, the Senior Risk Manager will use their expertise in procurement, account management, liability and insurance, analytical skills, and business acumen to deliver results. They will obsess over our customers (internal and external) and will work backward from the customer’s needs to create best-in-class processes. They are a trusted partner to our external partners and internal business operations and will leverage those trusting relationships to create excellent outcomes.

Key job responsibilities

• Manage all procurement activities, including setting budgets, forecasting costs, creating and paying purchaser orders, and proactively working to improve payment and reconciliation processes.

• Manage all aspects of vendor relationships, from process implementation to performance evaluation and improvement.

• Support document management and compliance.

• Clearly define and uphold performance standards based on organizational and team goals.

• Identify opportunities for improvements across the entire auto claims program and all lines of business.

• Effectively communicate recommended risk mitigation strategies and program/process improvements to cross-functional and internal leadership teams.

• Available for travel up to 25% of the time.

Basic Qualifications

- Bachelor's degree or equivalent

- 6+ years of compliance, audit or risk management experience

- Knowledge of Microsoft Office products and applications at an advanced level

Preferred Qualifications

- Project Management Professional (PMP) or equivalent certification

- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

- Master's degree or equivalent

- Experience working in procurement systems, accounts payable systems, banking systems, or creating/managing cost forecasts.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

**Alternate Locations:** Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska)

**Work Arrangement:**

Remote : Work at home employee

**Relocation assistance:** is not available for this opportunity.

**Requisition #:** 74669

**The Role at a Glance**

We are excited to bring on highly motivated STAT / PFL Claims Specialists to staff our ever-growing claims organization.

As a STAT / PFL Claims Specialist, you will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment from the comfort of your own home, then please read on!

**What you'll be doing**

+ Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding the Short Term Disability claim.

+ Collaborating with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations.

+ Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning

+ Completing accurate financial calculations consistent with company and state guidelines.

+ Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.

**What we’re looking for**

_Must haves:_

+ High School diploma or GED

+ 1-2 years of experience in claims, leaves or customer service

+ Strong written and verbal communication skills

+ Excellent organization skills with the ability to multi-task

_Nice to haves_ :

+ Experience with disability and/or absence management

+ Strong mathematical skills for payment calculations

**Application Deadline**

Applications for this position will be accepted through June 7, 2025 subject to earlier closure due to applicant volume.

**What’s it like to work here?**

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

**What’s in it for you:**

+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

+ Leadership development and virtual training opportunities

+ PTO/parental leave

+ Competitive 401K and employee benefits (https://www.lincolnfinancial.com/public/aboutus/careers/lifeatlincoln#benefits)

+ Free financial counseling, health coaching and employee assistance program

+ Tuition assistance program

+ Work arrangements that work for you

+ Effective productivity/technology tools and training

The pay range for this position is $22.59 - $30.12 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

**About The Company**

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating a diverse and inclusive (https://www.lincolnfinancial.com/public/aboutus/companyoverview/ourvalues/diversityinclusion) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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**Be Aware of Fraudulent Recruiting Activities**

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

**Additional Information**

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.

Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

**About this role:**

Wells Fargo is seeking a Senior Business Execution Consultant on the Workforce Management team within Consumer and Small Business Banking Operations (CSBBO). This execution consultant will develop analysis and models to optimize workforce staff in large telephony and back-office operations organizations. To be successful in this role, the individual will possess a strong understanding of back-office workforce management, capacity planning/forecast modeling for operations, contact center and business utility functions. The workforce management team works to support staffing strategies to include tactical forecasting and scheduling, real-time capacity monitoring, capacity planning, and back-office workload support for CSBBO contact centers and delivery teams. Learn more about our career areas and lines of business at wellsfargojobs.com.

**In this role, you will:**

+ Review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable factors.

+ Manage all activities related to their staffing models including what-if and trend analysis, requirement gathering, cost/benefit analysis, process analysis and mapping/improvement projects. Will also serve as the subject matter expert for their assigned area of responsibility.

+ Perform solution-based strategic thinking to enable the business to operate as leanly as possible without sacrificing quality or risking metric results.

+ Monitor and publish results to plan, identify gaps and lead remediation strategy with operations leadership.

+ Be responsible for the development and ongoing administration of the long-term capacity planning models (which forecast volume, productivity, shrinkage and headcount needs to meet required business objectives)

+ Partner with various departments to ensure a thorough understanding of operational strategies while ensuring that the Capacity Plans accurately reflect those strategies.

+ Identify strategic recommendations on how to optimize our workforce.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

+ Communicate and coordinate with various departments including Operations, Finance, Workforce Management Support, and other partners.

+ Work both independently and in partnership with global leadership developing strong relationships with remote partners through the creation and communication of polished analysis and PowerPoint presentations built to inform and recommend strategies to Sr. Leadership

+ Manage or participate in large cross group projects and mentor less experienced staff.

**As a successful candidate, you will have:**

+ The ability to think creatively to build out advanced Excel spreadsheets from scratch.

+ Excellent capabilities with Microsoft Excel Pivot Tables/Data Analysis/Database knowledge

+ The ability to analyze, review, forecast, and trend complex data – creating “what if” models, identifying viable options to enable data-driven decisions that supports business objectives.

+ Strategic planning, problem solving, analytical skills and the ability to balance multiple tasks simultaneously.

+ The ability to plan, prioritize, organize, and complete work to meet established objectives.

+ Strong written and verbal communication skills that convey the ability to synthesize complex concepts into easy to digest formats for senior leaders.

+ The ability to maintain composure in critical situations and communicate effectively.

+ A high level of professionalism, integrity, and maturity

+ Excellent interpersonal and collaboration skills with a global team

+ Strong technical skills including Microsoft Office Suite and Teams

**Required Qualifications:**

+ 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

**Desired Qualifications:**

+ 4+ years' workforce management and/or workforce optimization experience

+ 4+ years of performing telephony and/or back-office forecasting to assess volume and FTE need.

+ Ability to gather and analyze data and synthesize models to optimize workforce staffing.

+ Experience with call center workforce management tools (Aspect, Verint, IEX, Nice, etc)

+ 3+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions.

+ Ability to influence across all organizational levels, particularly senior management.

+ Ability to quickly establish credibility to build and maintain effective working relationships.

+ Ability to effectively communicate, verbally and written, with executive level presence with the ability to translate complex analysis and insights into relevant business discussions with diverse groups of leaders and organizations.

**Job Expectations:**

+ Ability to travel up to 10% of the time

+ This position is not eligible for Visa sponsorship.

**Posting End Date:**

1 Jun 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Equal Opportunity**

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-461919