Computer Network Support Specialists

Description We are looking for a skilled Help Desk Analyst to join our team in Phoenix, Arizona. In this role, you will provide technical support and troubleshooting assistance for a range of hardware, software, and networking systems. Your expertise will play a vital part in ensuring smooth operations and resolving user issues efficiently.

Responsibilities:

• Provide technical support for Android and Apple devices, ensuring user issues are resolved promptly.

• Troubleshoot and manage Cisco and Citrix technologies to maintain system efficiency.

• Administer and update Active Directory accounts, ensuring secure access for users.

• Oversee database systems, including maintenance and troubleshooting.

• Configure and deploy computer hardware and software as part of system upgrades or new installations.

• Support EO/IR systems by diagnosing and resolving technical problems.

• Manage configuration settings and ensure compliance with company standards.

• Assist with system deployments and updates to enhance operational performance.

• Document and track technical issues using ticketing systems, ensuring timely resolution.

• Collaborate with team members to implement best practices for IT support and system management. Requirements • Proven experience in Android development and troubleshooting Apple devices.

• Strong knowledge of Cisco and Citrix technologies.

• Familiarity with database management and configuration.

• Hands-on experience with EO/IR systems and Active Directory administration.

• Proficiency in computer hardware setup and software deployment.

• Ability to manage configuration settings and follow configuration management protocols.

• Excellent problem-solving skills and attention to detail.

• Strong communication abilities to effectively assist users and collaborate with team members. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description: We are looking for on site desktop support technicians that have both Windows and Mac OS experience with at least 3 years of experience.

Performs some or all the responsibilities of IT Support Computing Analyst II Provides advanced technical support to end-users including troubleshooting hardware and software issues diagnosing network problems and resolving connectivity issues Installs configures and maintains desktops laptops and mobile devices while keeping them uptdate and secure Assists in managing software installations updates and licenses and troubleshoots software problems Monitors troubleshoots maintains and optimizes the campus network to ensure connectivity Conducts hardware maintenance repairs upgrades and diagnose/replace faulty components Trains and guides faculty staff and students in using technology resources effectively and securely Maintains records and documentation of hardware and software inventory user requests and issue resolutions Collaborates with other IT teams to implement and support institution wide IT projects such as system upgrades and new technology initiatives Assist in maintaining the security of IT systems and data including implementing security policies antivirus software and user access controls Stays up to date with technology trends and evaluates new technologies and solutions that may benefit the institution

Description:

• Provide technical support to active faculty/staff/designated campus colleagues to address information technology issues with applications, hardware, and the network.

• Recommends system modifications to reduce user problems.

• Manage/administer organization units (OUs) through Active Directory for supported units.

• Management/support of the O365 environment for supported units.

• User management using Grouper.

• Acts as liaison between users and other technical units.

• Coordinates configuration/installation and general troubleshooting of applications and software.

• Provide user administration & permissions for enterprise systems.

• Additional duties as assigned.

Additional Skills & Qualifications

Minimum Qualifications:

• Bachelor's degree AND 3 years of relevant professional experience required including at least 1 year in a customer service role.

• OR Associate’s degree in Management Information Systems, Computer Information Technology or related field AND 5 years of relevant professional experience required including at least 1 year in a customer service role.

• OR Any equivalent combination of experience, training and/or education.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tucson,AZ.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description

Desktop System's Specialist Technician II is responsible 2nd and 3rd level support of hardware, software, and operating systems for PC based computing platforms. Provides complex technical support for end-user clients while maintaining exemplary customer service. Supports mobile workforce. Performs user training.

Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel. Understanding of Landesk, Casper Computer Management and Service Now ticketing system a plus.

Duties:

• Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems

• Escalates unresolved problems to Lead Desktop Tech or Manager

• Installs equipment and software, and coordinates the work of others on installations

• Performs system administration for desktop solutions.

• Provides highly complex technical support to clients.

• Acts as key contact for internal IT groups in support of technical problem resolutions

• Monitors network access, addresses data security, password generation and file access to forecast potential access risks.

• May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.

• Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.

• Develops and produces installation documentation for the most complex applications.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.

**In this role you will…**

+ Respond to customer cases in line with service level objectives.

+ Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.

+ Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.

+ Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.

+ Manage customer and internal communications with, both written and on calls.

+ Drive full resolution of cases and escalated cases with limited oversight or direction.

+ Act as a mentor and advisor to other members of the Global Technical Support Team

+ Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.

+ Create knowledge articles and lead knowledge sharing initiatives.

**You have what it takes if you have…**

+ Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus

+ Minimum of 5 years’ experience in a technical customer support role. Preferably with enterprise SaaS solutions.

+ Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.

+ Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.

+ Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.

+ The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.

+ Strong organizational skills with the ability to manage multiple tasks simultaneously.

+ Customer focus and ownership, use of own initiative, and a proactive approach to work.

+ Ability to facilitate conversations with large groups of remote people.

+ Ability to maintain calm during stressful situations.

+ Ability to translate technical incidents into business terms.

+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

+ Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

**Description**

**Title:** Technical Support Specialist

**Location:** Remote-US

**Salary:** $20/hr

**About PSI**

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

Within PSI is a division called GMetrix. GMetrix is an industry-leading provider of practice tests and learning materials aimed toward preparing users for certification in a variety of software programs and other skills. We work with our partners to ensure that our users have all the training and support they need to succeed in their certification journey. We value lifelong learning, and we seek to make that possible for everyone.

Learn more about what we do at: https://www.psiexams.com/

**Why This Role is Important to GMetrix**

In this role, the Technical Support Agents primarily work with our customers via phone calls, emails, and remote connections to answer their questions and troubleshoot any issues they might be experiencing. Our support agents also work closely with our other departments to provide user feedback on both our software and content, and when they are available, they also assist with other projects.

**Who We Are Looking For**

This opportunity is ideal for a determined and proactive individual who is willing to develop their skills in a variety of technical support roles. This role requires proficiency in computer skills, excellent verbal and written communication, enthusiasm, and flexibility. We’re also looking for someone who is a self-starter, able to manage multiple projects, and embraces the prospect of being part of a growing organization, where they can personally make a difference.

**Core Responsibilities**

+ Answer customer phone calls and emails

+ Ask clarifying questions to properly troubleshoot the reported issues

+ Provide timely resolution of customer issues

+ Educate customers on our products while assisting them

+ Train customers on how to use our software and access our content

+ Assist our development team with testing new products and content

+ Monitor trends in customer concerns and report them to the support manager

**Role Requirements**

+ High School Diploma or equivalent required

+ One year of experience in a Customer Service / Technical Support role highly preferred

+ Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.

+ MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent

+ Exceptional interpersonal skills and client-oriented approach.

+ Provide customer support with friendliness and patience

+ Ability to troubleshoot effectively and ask clarifying questions to understand the situation

+ Quick to learn new skills

+ Must have access to reliable high-speed internet and a quiet home working environment.

+ Familiarity with Windows and macOS operating systems is a plus

+ Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus

+ Fluency in Spanish and other non-English languages is a plus

**Benefits & Culture**

At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:

+ 401k/Pension/Retirement Plan – with country specific employer %

+ Enhanced PTO/Annual Leave

+ Medical insurance – country specific

+ Dental, Vision, Life and Short-Term Disability for US

+ Flexible Spending Accounts – for the US

+ Medical Cashback plan covering vision, dental and income protection for UK

+ Employee Assistance Program

+ Commitment and understanding of work/life balance

+ A culture of embracing wellness, including regular global initiatives

+ Access to supportive and professional mechanisms to help you plan for your future

+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

**Description**

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

**How will you make an impact in this role?**

As the Information Security Specialist in the Identity and Access Management (IAM) Architecture and Engineering team, you will be working on a complex system of applications deployed on-prem and in the private cloud that provides access management and related data services to other applications enterprise wide. You will be responsible for designing scalable IAM LCM solutions to build secure, performant, and observable services, working with the engineers and project manager in the team to drive application solution architecture, conduct detailed design reviews to ensure resilience and performance needs are met. This is a critical leadership role focused on modernizing and evolving our Identity and Access Management (IAM) ecosystem, enabling secure and seamless access for users while meeting compliance and security standards. This role combines strategic architecture design with deep technical execution, ideal for someone who enjoys being hands-on with code, leading by example, and working closely with enterprise engineering and enterprise architectures teams.

**Key Responsibilities**

+ Lead the design and implementation of scalable, secure, and resilient IAM solutions

+ Develop and lead development of high-quality, maintainable code in Java, ReactJS, and RESTful APIs

+ Embed robust logging, monitoring, and alerting into IAM services using tools such as Splunk, ELK, Prometheus/Grafana, or similar platforms

+ Optimize application and system performance through telemetry data, tracing, and proactive issue detection

+ Champion modern software engineering practices—CI/CD, DevOps, DevSecOps, Feature flag

+ Evaluate and integrate emerging IAM technologies to improve efficiency, security, and user experience

+ Provide technical leadership and mentorship to the IAM LCM team and serve as a subject matter expert in IAM

**Minimum Qualifications**

+ 10 years of experience in IT with at least 3 years in an IAM-focused architecture or engineering role.

+ Strong programming skills in Java, Spring Boot, REST APIs, and front-end experience in ReactJS.

+ Hands-on experience with monitoring and observability tools (e.g., Splunk, ELK, Prometheus).

+ Expertise with system and application performance tuning and root cause analysis.

+ Expertise in CI/CD pipelines, DevOps, DevSecOps, containerization (Docker, Kubernetes)

+ Strong analytical thinking, troubleshooting, communication skills, and the ability to drive architectural decisions.

**Preferred Qualifications**

+ Hands-on experience with IAM platforms: SailPoint (preferred), Saviynt, or Ping Identity.

+ Experience with cloud identity and governance across AWS/Azure/GCP.

+ Solid understanding of modern IAM concepts: SSO, MFA, RBAC, ABAC, provisioning/de-provisioning, federation (SAML, OIDC, OAuth2).

+ Certifications such as CISSP, Azure/AWS Security, or specific vendor certifications (e.g., SailPoint Certified IdentityNow Engineer).

+ Experience working in regulated industries like financial services, banking, or insurance.

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25008529

**Amentum is seeking highly motivated, self-starting office Administrative Support. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Ability to obtain and maintain a Secret clearance. **

**Responsibilities:**

+ Records and file management

+ Employee in- and out-processing

+ Assist in managing DOD, DSS, and local office policies and programs

+ Support the field office chief in scheduling

+ Correspondence drafting and routing

+ Travel planning (Defense Travel System or MyTravel)

+ Conference room coordination

+ Office equipment and supply inventory maintenance

+ Government timecard program (DAI) management

+ Receipt and routing of office mail/correspondence

+ Management of task management (CATMS) system

+ Assist in execution of office training program

+ Responsible for inputting and managing data bases as directed

+ Some locations may require local travel within the U.S. (<5%)

+ Working with teams and independently required

**Requirements:**

+ Active clearance required

+ Ability to obtain and maintain a Secret clearance.

+ High School Diploma or equivalent

+ 2 years of administrative experience

+ Working knowledge of general office procedures

+ Fluency in English, both oral and written

+ Strong typing skills

+ Organizational skills

+ May be required to lift general office items (20-30lbs)

+ Expected in office work five days a week with occasional telework that is dependent on the government’s needs.

+ U.S. driver’s license and be capable of operating government vehicles.

**Preferred:**

+ Intermediate to high proficiency in Microsoft applications, particularly Word, Excel, PowerPoint, Outlook, and MS Teams

+ Familiarity with the Defense Travel System and timekeeping management programs a plus.

+ Knowledge of operating office equipment (fax, copy machine)

**Work Environment, Physical Demands, and Mental Demands:**

This is an in-office position, with no unusual hazards, occasional lifting up to 20-30 lbs., constant sitting while using a computer, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities to communicate, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (https://postings.govdocs.com/#/vxSkbztPuAwwxfs) .

Network Security Engineer

Innovation and Technology

Hillsboro,
Oregon

Coeur d'Alene,
Idaho

Lake Oswego,
Oregon

Tacoma,
Washington

Greenwood Village,
Colorado

Henderson,
Nevada

Irvine,
California

Liberty Lake,
Washington

San Diego,
California

Scottsdale,
Arizona

**Description**

**About Us:**

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

**About the Role:**

Implements, administers, and/or monitors bank security systems and solutions that encompass perimeter defense, security operations, identity and access management, and incident response. Systems and processes may include, but are not limited to: firewalls, intrusion detection/prevention systems, content filtering, data loss prevention, vulnerability management, endpoint protection, network access control, security information and event management, identity governance and administration, single sign on, public key infrastructure, privileged account management, security monitoring, data analysis, alert tuning, and incident triage. Day to day tasks entail supporting, maintaining and enhancing technical controls to: prevent, detect, or respond to cybersecurity threats; comply with regulatory standards; or align to industry best practice.

+ Administer one or more of the following technologies: Firewalls, Intrusion Detection/Prevention System, Proxy, Mail Gateways, Data Loss Prevention, Denial of Service Protection, Network Access Control, Endpoint Protection Suite, Advanced Malware Prevention, Vulnerability Management, or Security Information and Event Management, Identity Governance, Single Sign On, Public Key Infrastructure, or Privileged Account Management.

+ Perform security alert, malware, and packet analysis; incident containment, eradication and recovery; and host and network forensic investigations.

+ Direct security investigations, initiatives, and projects.

+ Identify security gaps and control deficiencies as well as determine steps to mitigate findings.

+ Partner with other technology departments to provide secure and reliable services.

+ Implement new technologies and security controls.

+ Develop procedure, training, and architectural documentation.

+ Participate in after-hours on-call rotation and ad-hoc incident resolution.

+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

+ Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

+ Takes personal initiative and is a positive example for others to emulate.

+ Embraces our vision to become “Business Bank of Choice”

+ May perform other duties as assigned.

**About** **You:**

+ H.S. Diploma/GED, required.

+ Bachelor’s degree in information security, preferred

+ 4-7 yearsof experience managing security tools and programs, required.

+ 2+ yearsGIAC Security Essentials, GIAC Certified Incident Handler, CompTIA Security+, or Cybersecurity Analyst+, preferred.

+ Proven ability to manage security solutions in an enterprise environment.

+ Advanced experience in Client and Server architecture to include Operating Systems, security applications, Active Directory, network architecture such as firewalls, IDS/IPS, routers, and switches in multiple deployment architectures such as physical, virtual, and cloud infrastructure.

+ Extensive knowledge of defense in depth, security best practice, security controls, networking concepts, emerging technologies, attack methods, and mitigation techniques.

+ Ability to prioritize tasks and work though complex issues and obstacles with minimal guidance and coaching

+ Ability to work as part of a team.

+ Proficient communications skills.

+ Proven ability to manage security solutions in an enterprise environment.

**Travel:**

Occasional

**Job Location(s):** Ability to work fully onsite at posted location(s).

Hillsboro, OR

Lake Oswego, OR

Liberty Lake, WA

Tacoma, WA

Coeur d’Alene, ID

San Diego, CA

Irvine, CA

Denver, CO

Scottsdale, AZ

Las Vegas, NV

**Our** **Benefits:**

We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $90,000.00 - $135,000.00, and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

**Our Commitment to** **Diversity** **:**

Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: .

**To Staffing and Recruiting Agencies:**

Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.

Description We are looking for an experienced Help Desk Analyst to provide technical support and ensure smooth operations for end-users. This role involves troubleshooting a variety of systems and devices while maintaining a high level of customer satisfaction. Based in Phoenix, Arizona, you will play a crucial role in managing hardware, software, and network-related issues.

Responsibilities:

• Provide prompt and efficient technical support for end-users across various systems and devices.

• Troubleshoot and resolve issues related to Android development, Cisco technologies, and Citrix platforms.

• Manage and maintain database systems to ensure data integrity and accessibility.

• Support EO/IR systems, ensuring optimal performance and reliability.

• Administer and troubleshoot Active Directory configurations and permissions.

• Configure, deploy, and maintain Apple devices and computer hardware.

• Utilize configuration management tools to streamline deployments and system updates.

• Collaborate with team members to identify and implement improvements to technical workflows.

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Technical Support Specialist I - Remote

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Job Description

Come Work With US

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

What you'll need:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

Why work at GCU?

+ Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

+ Generous time off plan and 11 paid holidays

+ Paid time off to volunteer in the community or at GCU sponsored events

+ Free covered parking

+ We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

+ Free on-site gyms at all our office locations

Salary is $34,000 per year

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist-I---Remote\_R000061139)

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