**The Future Is What We Make It.**
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
**Make the Best You.**
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
**Join us and Make an Impact.**
**The Purpose of the Role**
The position is a resident position based in Kuwait. This position will involve direct customer account management of customers primarily in Kuwait and/or other countries in the MENA region based on business needs.
As a **Service Manager** here at Honeywell, you will provide strategic leadership and direction to the customer support management function, ensuring that our customers receive exceptional service and support throughout their journey with us. Your role will involve developing and implementing customer support strategies, driving operational excellence, and optimizing resource allocation. By effectively managing customer support operations, you will contribute to customer satisfaction, loyalty, and business growth. Your expertise and leadership will play a crucial role in enhancing our reputation as a customer-centric organization.
**Responsibilities:**
· Manage UOP service relationships with regional customers.
· Build strong relationships with customer personnel at various organizational levels.
· Identify applications of UOP products and services to support these goals.
· Collaborate and Support to drive service and digital offerings to meet service financial targets.
· Oversee customer service interactions and ensure agreements are in place.
· Conduct regular site visits for discussions on operations and UOP technology transfer.
· Manage troubleshooting for customers with UOP’s Technical Service Department to ensure satisfaction.
· Support new unit start-ups and catalyst reload activities, coordinating work scope and schedules.
· Collaborate with UOP sales counterparts to share insights and develop strategies for winning future business.
· Draft and finalize service agreements with customers and legal teams.
· Prepare reports on meetings and customer account activities, maintaining SFDC.
**We Value:**
**Qualifications**
· Bachelor's degree in business, Science or Chemical engineering (preferred)
· At least 15+ years of significant experience in Refining and/or Petrochemicals and/or Gas Industries Experience within a technical role, with some exposure to direct sales. Candidates with strong exposure to Hydroprocessing and Reforming technologies would be preferred.
· Strong leadership skills and service account management capabilities. Ability to manage and influence others with a demonstrated capability to collaborate with people and organizations while driving results.
· Able to collaborate with cross business-units to prioritize actions and resources.
· Provide timely and concise information to others and using clear and thoughtful oral and written communications to influence, negotiate and collaborate effectively.
**We Offer:**
+ The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
+ Group medical insurance plan life.
+ Paid annual leave and time off work.
+ A culture that fosters inclusion, diversity and innovation.
+ Market specific training and on-going personal development.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.