Job Description:

**Role Summary/Purpose**

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

We are looking for a customer and partner obsessed API Product Manager that is focused on delivering best in class APIs and solutions for our partners that are scalable, and provide a frictionless experience for integration. Your primary mission is to ensure that our APIs empower our partners to achieve their goals while reflecting the core business strategy and driving

growth. As a critical member of the Product organization, the API Product Manager is responsible for owning our partner API strategy and leading integration and delivery of those APIs to market. This includes, but is not limited to, partnering with product and technology leaders as well as key stakeholders to understand business API needs, driving our external API strategy and the agile execution of API development, partnering with cross functional teams to ensure alignment across multiple products and capabilities, and providing regular leadership updates. An agile background, combined with the ability to work closely with cross functional support teams, technology teams, product managers and internal business leaders while managing the implementation, are critical job requirements. This API Product Manager is comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

**_Our Way of Working_**

**_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._**

**Essential Functions/Responsibilities**

+ Define the vision, strategy, and roadmap for our portfolio of external APIs, in alignment with business objectives and partner needs.

+ Collaborate with stakeholders to identify market opportunities, industry trends, and emerging technology to inform API product direction.

+ Cultivate strong relationships with external partners to deeply understand their integration needs, challenges, and feedback.

+ Work closely with partner engineering and business teams to ensure APIs solve partner use cases.

+ Translate partner and business requirements into technical specifications for API design and enhancements.

+ Work cross-functionally with engineering, design, and other product teams to manage partner facing API lifecycle from design to delivery.

+ Advocate for high-quality API standards, including clear documentation, security, scalability, and reliability.

+ Analyze API usage metrics, performance, and adoption rates to understand partner engagement.

+ Identify opportunities to improve API reliability, usability, and efficiency, proactively resolving technical and business pain points.

+ Ensure comprehensive and easy-to-understand API documentation is created and maintained, including onboarding guides and troubleshooting resources.

+ Collaborate with developer relations teams to create tools, demos, and training that empower partners to integrate successfully.

+ Serve as the product manager for external APIs and be the primary point of contact for cross-functional teams.

+ Align with internal stakeholders, such as legal, compliance, and marketing teams, to ensure smooth API development and rollouts.

+ Stay up-to-date on API standards, industry regulations, and competitor offerings.

+ Actively seek feedback from partners and internal teams to iterate and evolve the API strategy.

+ Travel to Synchrony Hubs and client locations as needed to lead discovery sessions, project kick-off meetings, work-out sessions, etc.

+ Perform other duties and/or special projects as assigned

**Qualifications/Requirements:**

+ Bachelor's Degree or, in lieu of a degree, a high school diploma/GED and 10 years of product development and technology integration experience in the credit card, financial services or technology industries

+ Minimum of 7+ years Product experience that includes:

+ Leading large complex programs over multiple releases

+ A proven track record of launching new products or applications with demonstrated business impact

+ Ability to influence and coordinate multi-functional teams

+ Experience with APIs; including strategy and managing integrations

**Desired Qualifications:**

+ Credit card, consumer finance, payments, financial services or retail services industry experience.

+ Familiarity with cloud platforms

+ Proven track record of managing products with external stakeholders or partners, ensuring their technical and business success.Experience working with cross-functional teams, including engineering, sales, and support.

+ Strong analytical skills to interpret API metrics and translate them into strategic insights.

+ Strong agile experience preferably in product management

+ Agile, Scrum Master or Product Owner experience and certification

+ Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing business environment.

+ Effective verbal and written communication skills across functions and multiple levels of leadership

+ Outstanding communications, relationship building, influencing and collaboration skills.

+ Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience

+ Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.

+ Current on financial services, payments industry trends, competitors, emerging technologies and companies

+ Strong technical knowledge (financial services)

+ Strong UX / customer experience focus

+ Experience working with partners and vendors, where negotiation skills are required

+ Proactive, self-starter with a high degree of self-initiation

**Grade/Level: 13**

The salary range for this position is **130,000.00 - 210,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

**Eligibility Requirements:**

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**Our Commitment:**

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

**Reasonable Accommodation Notice:**

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

**Job Family Group:**

Marketing