**Position Summary**

The Vice President, Customer Engagement Operations is a strategic leader responsible for driving the operational backbone of Otsuka’s commercial organization.

This role oversees the execution of core enablement functions that empower marketing, sales, market access teams to deliver consistent, high-impact customer engagements. With oversight of three key pillars: Business Analysis, Field Enablement, and Omnichannel & Content Enablement —this leader ensures that insights, content, tools, training, and systems are aligned to business priorities and delivered with excellence.

This role partners closely with Business Unit Heads, Marketing, Market Access, and the Field Strategy & Operations teams to ensure execution, resources alignment and readiness for future product launches.

**Key Responsibilities**

**1. Business Analysis**

+ Oversee the design, build, and execution of Otsuka’s analytics and insights strategy to support growth, including leadership of therapeutic-area specific Brand Analytics & Insights, Payer and Field Analytics, Data Enablement, and Forecasting.

+ Deliver timely, actionable insights and decision support to Business Unit, Marketing, and Field Leadership to inform strategic decisions.

**2. Field Enablement**

+ Oversee the strategy and execution of field training programs, sales technologies, and operational support.

+ Manage infrastructure for field alignment, fleet services, sampling, and promotional program deployment.

+ Partner with Field Strategy & Operations to coordinate support for field deployment, planning, and performance tracking.

**3. Omnichannel & Marketing Enablement**

+ Oversee orchestration and marketing automation to enable cross-channel customer engagement.

+ Manage content development, in-house creative services, and marketing/PRC operations to ensure complaint, high quality customer facing materials.

+ Drive continuous improvement of omnichannel campaigns.

**4. Operational Integration & Support**

+ Align enablement tools, systems and analytics with strategic needs across our Business Units.

+ Collaborate with corporate functions (IT, Legal, Compliance, HR, Finance, etc) to ensure scalable, compliant and efficient operations.

+ Drives end-to-end improvements in workflows, vendor oversight, and team structures to foster operational excellence.

**Qualifications**

+ 12+ years of commercial pharmaceutical or biotech experience, including leadership roles in business analytics, omnichannel engagement and/or field enablement.

+ Proven ability to lead complex, cross-functional teams and drive execution in a matrixed environment.

+ Demonstrated history of aligning with senior leadership on strategic initiatives and performance metrics.

+ Deep expertise in sales systems, omnichannel platforms, PRC/content workflows, and analytics tools.

+ Exceptional collaboration and communication skills with experience influencing across commercial and corporate functions.

+ Bachelor’s degree required; advanced degree (MBA, MPH, MS) preferred.

**Competencies**

**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.

**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

**Respectful Collaboration -** Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

**Empowered Development -** Play an active role in professional development as a business imperative.

Minimum $292,696.00 - Maximum $420,750.50, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.

**Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .

**Disclaimer:**

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .

**Statement Regarding Job Recruiting Fraud Scams**

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External .

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.