Job Description

Desktop System's Specialist Technician II is responsible 2nd and 3rd level support of hardware, software, and operating systems for PC based computing platforms. Provides complex technical support for end-user clients while maintaining exemplary customer service. Supports mobile workforce. Performs user training.

Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel. Understanding of Landesk, Casper Computer Management and Service Now ticketing system a plus.

Duties:

• Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems

• Escalates unresolved problems to Lead Desktop Tech or Manager

• Installs equipment and software, and coordinates the work of others on installations

• Performs system administration for desktop solutions.

• Provides highly complex technical support to clients.

• Acts as key contact for internal IT groups in support of technical problem resolutions

• Monitors network access, addresses data security, password generation and file access to forecast potential access risks.

• May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.

• Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.

• Develops and produces installation documentation for the most complex applications.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.