At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM – 5:00 PM MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 N 27th Avenue, Suite 100, Phoenix, AZ, 85027.

We offer 2 – 4 weeks of paid on-the-job training. The hours of the training will be 8:00 AM – 5:00 PM MST from Monday – Friday.

Primary Responsibilities:

Answers 50 – 70 calls from patients, resolving moderate to complex issues
Schedule and verify appointments in clinical information system
Verify and update patient demographic and insurance information
Send and receive tasks to Provider offices to assist patient with access to medical care
Receive and process; expedite stat and at-risk referrals
Contact patients to inform of appointment and referral status
Extreme high volume data entry
Process and resolve expedited patient complaints
Review and processing of medication refills
Proactive response to inquiries from patients, Providers, and internal medical personnel
Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience with electronic medical record systems
1+ years of experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Experience with working in healthcare setting (Doctor’s office, acute / long term care facilities, medical insurance company)
Ability to work any of our shift schedules during our normal business hours of 8:00 AM – 5:00 PM MST from Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience with Epic