Hourly Rate: $21.10

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Guest Services Agent** at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

**Where great benefits lead to a life fulfilled.**

+ Competitive Pay

+ Medical/Dental/Vision/401K opportunities

+ Travel discounts

+ Credit Union Membership

+ Tuition Reimbursement

+ Professional Counseling & Family Support

+ Growth and Development Opportunities

+ *Benefit Eligibility will vary by position

**S** **ite Specific Perks**

+ Free On-Site Parking

+ Free Fitness Center use

+ Discounted meals, complimentary soft drinks

+ Department celebrations

+ Associate Appreciation Week

+ Monthly associate recognition and reward programs

+ Company branded winter coat and work shoe stipend provided

**As a** **Guest Services Agent** **, a typical day** **will include:**

+ Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

+ Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

+ Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

+ Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

+ Answers telephone calls and routes calls to the proper department as applicable.

+ May be asked to assist with bellman and runner duties depending on facility or location.

**Guest Experience and Company Standards**

+ Welcome and greet guests and anticipate and address their needs.

+ Interact with colleagues and guests professionally and promptly.

+ Contribute to team goals.

+ Always follow company policies and safety procedures.

**To Become a** **Guest Services Agent** **at MVW:**

+ Available to work various shifts, holidays, and both weekend days.

+ Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

+ Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.

+ Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.

+ Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture