Overview Remote Arizona Residence ONLY Hospital supply chain experience IS A MUST HAVE Provider health care supply chain experience strongly Required Data management space experience ERP Analytics experience Workday Supply Chain experience would be a plus Some On-Site Onboarding Some On-Site Projects Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This position answers inbound support calls, works with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate. This position is responsible for and/or participates in creating functional documentation, creating training materials, and facilitating and leading training programs to achieve desired results. Provides end user application support, defines & documents incident scope, use critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalates issues when appropriate. Triages and prioritize incidents, monitors incident status, takes ownership and follow-up with other departments to ensure timely issue resolution. Reports for emergency response and performs assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Effectively utilizes application tools, assist users with access, navigation, and use of supply chain applications. Documents and submits new content to the knowledgebase, maintains team website, creates process maps, develops new framework & processes around problem management, develops training materials for customers and staff. Coaches and trains less experienced users, performs quality assurance on incidents and requests to identify coaching opportunities, provides leadership on projects assigned to Supply Chain Informatics. Manages the process by identifying, assisting and coordinating standard master data across all facility entities. Manages master data and contract management process from inception to completion. Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. Creates training and education documentation to support metrics, policies, procedures, and system tools. Provides training view phone, online, and in person. Completes project job assignments to ensure achievement of established project milestones. Performs other duties as assigned. Qualifications Education High School Diploma or GED Required Experience 2 years experience in Supply Chain, service/help desk or call center environment Required