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Provides administrative support to a market office, funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, and creates presentations, generates reports, an prepares and monitors invoices and expenses.

**SPECIFIC RESPONSIBILITIES**

**Management Administrative Support**

• General office duties include, but are not limited to:

o Answers phones, giving information to callers or redirecting calls as appropriate

o Schedules meetings,

o Time Entry

o Makes travel arrangements

o Plans events,

o Completes management expense reports

o Responds to inquiries in writing and/or verbally.

• Other duties may include:

o Assists on special projects and other duties as assigned by the management team.

o Pulls monthly reports from reporting site and creates spreadsheets for stack rankings and tracking of key performance indicators

o Processes annual funeral home and cemetery license renewals

o Codes and scans of invoices

o Coordinates Sarbanes Oxley compliance

o Schedules call-in appointments for Sales

**Staff Administrative Support**

• Reviews and processes all required documentation and performs day to day administrative duties for funeral services/ burials and/or cremations in accordance with policies and procedures

• Files and maintains customer information for both new business and previous customers

• Maintains office and facility supplies as well as fax machines, copiers and network printers.

• Prepares Daily Schedules (Services, Who’s Up, etc.)

• Assists Human Resources (HR) with investigations, note taking and other documents

• Administers HR processes including new hire paperwork, background checks and bonus processing

• Schedules new associates for new hire orientation

• Maintains Market Leader files as necessary

• Enters contract details into HMIS and maintain other related documents.

• Orders and checks memorial to ensure accuracy.

• Works with pre-need arrangements and completes administrative paperwork.

• Assists in preparing and generating required reports

• Processes accounts payable and other accounting support transactions

• Maintains processes to ensure compliance with policies and procedures including SOX administration and audit

• Trains others on policies, procedures and new company initiatives

• Performs other duties as assigned

**Customer Service**

• Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members.

• May serve as Receptionist to greet and receive client families and / or other persons entering the office for information and assistance.

• Maintains a friendly attitude offering assistance and guidance to all persons entering the location

Postal Code: 85257

Category (Portal Searching): Administration and Clerical

Job Location: US-AZ - Scottsdale

Job Profile ID: F00200

Time Type: Full time

Location Name: Green Acres Mortuary & Cemetery