As a Technical Sales Support Engineer here at Honeywell, you will play a crucial role in supporting our sales team and ensuring the successful delivery of our products and solutions to customers. You will provide technical expertise, assist in the sales process, and collaborate with cross-functional teams to meet customer needs and drive business growth. You will report directly to our Director of Customer Support Management and you'll work out of our designated location in Raleigh or Houston. This position offers a hybrid work schedule.
In this role, you will impact the success of our sales operations by providing technical support, assisting in solution design, and ensuring customer satisfaction. Your strong technical knowledge and ability to effectively communicate with customers will be key in driving sales and revenue growth.
KEY RESPONSIBILITIES:
+ Collaborate with customers to gather and analyze their product requirements.
+ Provide ongoing technical support and troubleshooting for products in use.
+ Train end-user’s product application and use.
+ Provide support for order management, product delivery, and general product information.
+ Review customer RFQ's and other documents to develop key data (styles, descriptions, configurations, prices, lead-times, etc.) for use in quotations and orders.
+ Provide customers with product application information, product availability, and order verification.
MUST HAVE:
+ High School Diploma
+ Effective communication and interpersonal skills
+ Analytical skills and critical thinking
+ Ability to work collaboratively in a team environment
+ Ability to adapt to a changing environment and open to new challenge
+ Strong technical knowledge and understanding of the products and solutions being sold
WE VALUE:
+ Bachelor’s degree in engineering, Computer Science, or similar field
+ Experience in the industry related to the products and solutions being sold
+ Strong problem-solving and analytical skills
+ Customer-focused mindset and ability to build and maintain relationships
+ Continuous learning and self-development
+ Experience using Salesforce and SAP
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: http://benefits.honeywell.com
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)
THE BUSINESS UNIT
In Smart Energy & Thermal Solutions (SETS), we are leveraging people, digitalization, and technology to help utilities safely optimize and protect critical resources and to provide safe and sustainable combustion and heating solutions.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.