This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously introducing products and services that meet the client needs. Job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.

Responsibilities:

Executes the bank's risk culture and strives for operational excellence
Drives the client experience
Grows business knowledge and network by partnering with experts in small business, lending, and investments
Required Qualifications:

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Communicates effectively, confidently and is comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Comfortable asking clients about their financial goals and introducing services and products that will meet their needs
Minimum six months of client service experience in financial services, retail sales or another results-driven environment
Minimum of six months experience offering solutions and services based on the client's needs
In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program
Flexible to work weekends and/or extended hours as needed
bilingual Spanish required

Desired Qualifications:

Experience in financial services and knowledge of financial services industry, products and solutions
Six months of cash handling experience
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Skills:

Active Listening
Adaptability
Attention to Detail
Collaboration
Customer and Client Focus
Client Experience Branding
Client Solutions Advisory
Conflict Management
Referral Identification
Relationship Building
Account Management
Business Acumen
Business Development
Critical Thinking
Emotional Intelligence
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent