**Primary City/State:**

Phoenix, Arizona

**Department Name:**

IT Service Operations

**Work Shift:**

Day

**Job Category:**

Information Technology

Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you’re ready to change lives, we want to hear from you.

**Banner Health IT Service Operations is seeking a Technology Analyst II to assist the IT Critical Response Team.** As a part of this new, exciting, and evolving team, in this role you will be responsible for working with vendors and internal IT teams across the enterprise to find solutions to challenging issues and to establish and maintain IT Disaster Recovery plans. Additionally, in this role you will also provide assistance during IT Major Outages to ensure the documentation, operational support and IT team members are engaged quickly and efficiently. **Due to the importance and criticality of this role, an on-call rotation will be expected.** This position will have the opportunity to help establish and operationalize this team while ensuring our IT systems are always available to ensure our customers receive the best healthcare possible.

**This position is a Monday-Friday 8am-5pm role with limited schedule flexibility and includes on-call requirements to support our team. The primary location for this position is remote with some opportunities to be in-person for collaboration, team building, and implementations/changes.** **Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020, 2021, 2022 and 2023**

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting application and hardware lifecycle management functions across all IT Infrastructure and Operation platforms inclusive of, but not limited to: Desktop, Data Center, Server Operating Systems, Infrastructure (Storage, Virtual Machine, and Cloud, Network), Endpoint, Database, and Operations. This position will be required to demonstrate technical knowledge of infrastructure, network, and operations processes to achieve Information Technology objectives relative to the company’s business and healthcare requirements.

CORE FUNCTIONS

1. Defines and documents requirements for system enhancements or to resolve system deficiencies. Maps experiences and requirements back to the external inputs to confirm fit with desired scope and customer preference.

2. Creates project specifications, establishes technical vision and analyzes tradeoffs between usability and performance needs. Assures the proper business case has been provided and the solution fits with overall strategic direction.

3. Writes and reviews requirements analysis and user stories. Develops conceptual sketches, wireframes, visual mock-ups, and develop prototypes for demonstration of concepts with the business stakeholder. Acts as liaison between business units and IT. Produces technical input for designs to complex processes for presentation to senior members of the team.

4. Provides advanced level guidance to the development of fully integrated testing scenarios. Develops comprehensive test plans, ensuring information that crosses multiple systems are considered and included. Performs testing and post-production validation. Ensures testing is completed. Documents testing. Creates any necessary documentation and support materials.

5. Determines and designs end user training and curriculum for systems and processes. Facilitates the initial rollout and ongoing user community training.

6. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality. Provides advanced level guidance to the user community and mentors junior members of the department.

7. Supports the process of Business Governance and prioritization of requests. This includes backlog management, and agile process management for Scrum or Kanban. Attends change advisory board (CAB) meetings, if appropriate.

8. Oversees the effective, correct, and consistent application of data analysis and decision making based on facts. Develops solutions by applying accepted processes or creating new approaches to leverage technology from abstract information.

9. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge and two years of technical support experience is required, including maintaining, monitoring and in-depth troubleshooting of technical systems.

Must be able to develop conceptual sketches, wireframes, visual mock-ups, and develop prototypes. Must be proficient working with spreadsheets, databases, word processing and presentation software.

Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Must have knowledge of Information Technology in a fast-paced environment. Requires exceptional communication, both written and verbal.

Working variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Bachelor’s degree in Information Technology, Business or related field preferred. Experience in the healthcare industry preferred. Project management experience preferred.

Advanced knowledge of Microsoft applications preferred.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability