**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Banner Service Line-Corp

**Work Shift:**

Day

**Job Category:**

Strategy and Improvement

You have a place in the health care industry. At Banner Health, caring for people is at the core of all we do. We are committed to diversity, equity and inclusion. If that sounds like something you want to be a part of - apply today!

Becker’s Healthcare recently honored Banner as one of 150 top places to work in health care for 2024, we are proud to offer our team members many career and lifestyle choices throughout our network of facilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

The base location for this role will be remote from home, however this person will frequently be asked to travel to clinics and hospitals in the Phoenix market primarily and occasionally to Tucson. Timing is not consistent, but needs to be flexible on the in person days/times. Hours are generally 8-5 but do have some flexibility depending on stakeholder/physician availability. In this position a majority of your time is spent in virtual teams meetings with stakeholders, physicians and team members to support new projects or initiatives, physician recruitment, marketing and business development discussions, clinic and hospital growth and quality. This position requires your ability to work throughout the Banner System horizontally. You will engage with all of our joint venture partners and is a system role so you will be involved in discussions and communications with leaders in all Banner facilities across all regions. You will need excellent communication and relationship building skills with the ability to bring various teams across the organization together to support the system strategy. As the ideal candidate you would benefit from a strong background in GI Digestive and General Surgery with experience and knowledge of clinic operations and hospital settings.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting the Service Line Executive in the implementation of the service line strategy and delivery/service model for Banner Health's designated Service Line across the entire delivery system. The position, as directed by the Service Line Executive, implements initiatives to grow volume, add new programs, add and/or expand partnerships, improve the financial performance of the service line, assist to improve the operational and quality components (in collaboration with clinical and operational leadership); support compliance with state and federal regulations and support procedures, policies and standards to ensure consistent application and effectiveness. Influences strategic growth, quality and cost of care at the program level, consistent with the service line strategic plan. Actively integrates service line programs/initiatives in partnership with program staff, depending on the service line, hospital, program and/or function. Designs and deploys new programs, products and services in partnership with local operations and at the direction of the Service Line Executive. This position works with local operations to support prioritized system-wide programs, policies and procedures are followed consistent with the service line strategic plan. Those standard policies and procedures may cover a wide range of activities, such as staffing/scheduling, onboarding/training, patient referrals/intake, marketing, etc. Responsible to support improvement in financial performance for the service line and influence the operational resources and projects/initiatives necessary to drive strategic growth. Facilitates the resolution of management, clinician and policy issues related to prioritized, system-wide service line programs across all locations. This position must work collaboratively with a wide variety of clinical, technical, physician and corporate resources to successfully implement service line programs and services across the organization. Requires high level of collaboration, critical thinking skills, service excellence focus and results-orientation.

CORE FUNCTIONS

1. May manage professional or supervisory employees. May hire, train, conduct performance reviews, and direct the workflow of designated staff.

2. Makes decisions within approved operating plans and objectives and within functional policies and precedents. May manage budget for large and/or complex projects or programs.

3. Sets direction and resolves problems. Resolves increasingly complex customer complaints or problems.

4. Interacts primarily with direct reports, supervisor, customers, peer managers, supervisor’s peers, patients and physicians.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING

None

MATRIX OR INDIRECT REPORTING

None

TYPE OF SUPERVISORY RESPONSIBILITIES

None

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

Requires extensive sitting with periodic standing and walking.

May be required to lift up to 20 pounds.

Requires significant use of personal computer, phone and general office equipment.

Needs adequate visual acuity, ability to grasp and handle objects.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

May require off-site travel

Not a safety sensitive position.

MINIMUM QUALIFICATIONS

Advance degree or equivalent in MHA, finance background or service line clinical field of study.

Significant technical and managerial, typically gained through seven to ten years relevant experience. This position must work collaboratively with a wide variety of clinical, technical, physician and corporate resources to successfully implement service line programs and services across the organization. This position works closely with system executives, facility executives and department administration providing a centralized strategy and business plan for the service line. Requires high level of collaboration, critical thinking skills, service excellence focus and results-orientation.

PREFERRED QUALIFICATIONS

Bachelor's Degree in related service line fields (or MHA, etc.) with five years service line experience demonstrating increasing leadership responsibility.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability