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**About this role:**

Wells Fargo is seeking a Business Accountability Senior Manager- Quality Monitoring, Insights, and Analysis Leader. The Conduct Management Quality Program is a multifaceted department that provides Quality Assurance (QA), Quality Control (QC), and performance monitoring activities for programs and processes across SPCM. The Quality Monitoring, Insights, and Analysis team in the Quality Program will be responsible for conducting root cause analysis of quality errors, creating reporting, insights, and monitoring that drive actions for change and improvement in quality results, processes, and procedures reviewed by the quality program. Key responsibilities of this role will include, but are not limited to:

+ Execute an effective program that enables the business to understand and assess results from QC and QA activities and analyses conducted as a result of trends, proactive monitoring, escalations, etc.

+ Provide actionable and meaningful reporting with insights and root cause analysis to drive improvements and change.

+ Recommend approaches to correct or remediate identified problems and opportunities or escalate in support of Issue Management Policy.

+ Engage with Conduct Management business partners, process and control owners to drive resolution of identified gaps.

+ Conduct monitoring and analyses to identify risk, process and procedure opportunities.

+ Drive and support internal escalation management and change management including Indigo application.

+ Manage and achieve results through skilled individual contributors.

This leader will engage frequently with peers and senior leadership to advise and consult on matters regarding risk and opportunities identified through QC and QA, business process, procedures, and / or controls effectiveness, change preparedness, technology matters, and service levels. The leader will drive the strategy for the program under the guidance and framework of the broader Quality Program while ensuring there is effective partnership with SPCM teams, compliance, control, audit, and other risk partners and stakeholders. The leader will manage a team of high-level individual contributors.

**In this role, you will:**

+ Manage and develop teams of specialists and managers to oversee moderate to highly complex activities associated with the development and implementation of business-specific programs, processes, and controls which identify, assess, monitor, measure, and mitigate risk

+ Identify and recommend opportunities for process improvement, risk mitigation, and control strategies

+ Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility

+ Collaborate with and influence all levels of professionals including senior managers

+ Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk

+ Develop and guide a culture of talent development to meet business objectives and strategy

**Required Qualifications:**

+ 6+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 3+ years of management experience

**Required Qualifications:**

+ 6+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 3+ years of management experience

**Desired Qualifications:**

+ Knowledge and understanding of Quality Assurance (QA) / Quality Control (QC) development and implementation of testing practices/processes

+ Experience implementing complex strategies, programs, procedures, and methodologies

+ Experience testing policy and procedures/control testing

+ Experience drafting and analyzing reports of findings and providing recommendations to business line management

+ Experience developing trend reporting

+ Experience collaborating with management to develop corrective action plans to mitigate risks

+ Experience providing "credible challenge" to business partners when necessary

+ Experience effectively interacting with a broad range of risk professionals, senior management, and regulators

+ Support Conduct Management in the management and maintenance of a control environment.

+ Ability to work across multiple lines of business leading large scale initiatives

+ Experience building partnerships and consulting effectively with leadership

+ Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

+ Strong analytical skills with high attention to detail and accuracy

+ Ability to present results of analyses and recommendations to senior leaders

+ Strong strategic planning skills

+ Ability to negotiate, influence, and collaborate to build successful relationships

+ Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

+ Ability to work effectively in a virtual team environment

+ Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

+ Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

+ Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution

+ Ability to assess issues, make quick decisions, implement solutions, and influence change

+ Excellent verbal, written, and interpersonal communication skills

+ Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

+ Exposure and knowledge of Enterprise Allegations Platform (EAP)

**Job Expectations:**

+ Ability to travel up to 10% of the time

+ Ability to work on-site at stated location on the job opening

+ Ability to work a hybrid work schedule - 3 days in office, 2 days remote

**Conduct Management Quality Program** is a multifaceted department that provides Quality Assurance (QA), Quality Control (QC), and performance monitoring activities for programs and processes across SPCM. **Quality Monitoring, Insights, and Analysis** team in the Quality Program will be responsible for conducting **root cause analysis of quality errors** , **creating reporting, insights, and monitoring** that drive actions for change and improvement in quality results, processes, and procedures reviewed by the quality program.

The Quality Program is seeking a Business Accountability Senior Manager to lead this program and team and will directly report to the Quality Program Leader.

**Key responsibilities of this role will include, but are not limited to:**

+ Execute an effective program that enables the business to understand and assess results from QC and QA activities and analyses conducted as a result of trends, proactive monitoring, escalations, etc.

+ Provide actionable and meaningful reporting with insights and root cause analysis to drive improvements and change.

+ Recommend approaches to correct or remediate identified problems and opportunities or escalate in support of Issue Management Policy.

+ Engage with Conduct Management business partners, process and control owners to drive resolution of identified gaps.

+ Conduct monitoring and analyses to identify risk, process and procedure opportunities.

+ Drive and support internal escalation management and change management including Indigo application.

+ Manage and achieve results through skilled individual contributors.

This leader will engage frequently with peers and senior leadership to advise and consult on matters regarding risk and opportunities identified through QC and QA, business process, procedures, and / or controls effectiveness, change preparedness, technology matters, and service levels. The leader will drive the strategy for the program under the guidance and framework of the broader Quality Program while ensuring there is effective partnership with SPCM teams, compliance, control, audit, and other risk partners and stakeholders. The leader will manage a team of high-level individual contributors.

**Posting End Date:**

11 May 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-366855-2

**Updated:** Mon May 06 00:00:00 UTC 2024

**Location:** PHOENIX,Arizona