Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities MAJOR DUTIES AND RESPONSIBILITIES: Performs a combination of record keeping, reporting and liaison (family and program) duties in one or more CYP component. These tasks are summarized below. RECORD KEEPING AND REPORTING: Prepares and maintains assigned correspondence, office files, records, statistical and financial data pertaining to CYP components (CDC, SAC, FCC and YP). Prepares required daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner. Ensures required child registration and enrollment paperwork is current and complete. Provides required information to requesting agencies. Operates technology, associated office equipment and a wide variety of software programs to produce a correspondence, spreadsheets, charts, reports and graphic materials. Proofreads prepared correspondence and checks for accuracy. Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved. Organizes flow of operational program processes in an office environment. LIAISON WITH FAMILIES AND PROGRAMS: Provides front desk coverage and logs participants in and out of the facility. Informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of provided services. Takes action to solve problems quickly. Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel as appropriate. Performs assigned resource and referral duties and assists in maintaining current waitlist is needed. Understands and articulates policies relating to patron fees, waiting lists, and program events. Alerts supervisor or proper point of contact for assistance as needed. FEES AND SUPPLIES: Oversees administrative management of the reception area to include the operation of an automated record and payment system. Collects fees, administers charges, and records payments in accordance with proper procedures. Notifies supervisor of delinquent payments. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resource Office. Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be replenished. ADDITIONAL RESPONSIBILITIES: Provides World Class Customer Service with an emphasis on courtesy. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required. Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidences of child abuse and neglect. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MINIMUM QUALIFICATIONS: Minimum one year of experience in the operation of a computer and related office automation equipment. Knowledge of a variety of integrated software programs. Knowledge of general clerical procedures. Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age. Must pass a preemployment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable disease. Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any. Must maintain CPR and First Aid certifications. May be required to obtain a government driver¿s license and government purchase card. Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.