Job Description

Reservations (2:20 minute inbound call)

Answer incoming calls from prospective guests and travel agents. Up sell/Close sales transactions. Consistently achieve revenue goals. Provide quality customer service.

Job Requirements: Possess fluency in English. Demonstrate good verbal communication and interpersonal skills. Work flexible shifts that may include evenings, weekends and public holidays.

Minimum of 1 year of recent customer service experience in a call center environment

Must be able to sit at a desk for long periods of time

Must be able to type at least 25 words per minute

Must be computer literate and able to pass a computer competency test

Must be willing to submit to a drug test and BG check

Additional Skills & Qualifications

Must pass BWI required assessment tests. Must be able to type 25 wpm Must have some customer service experience.

Must have high speed internet (25mb download, 5 upload) with Cox, Century Link, Verizon, or T-Mobile internet.

Must be able to hardwire internet with ethernet cable - (25-foot cable provided but can buy up to 50 ft.)

Interview Information Candidates are prescreened and given assessments (typing test and customer service survey)

Candidates are required to complete a recorded IOI with recruiter and answering lockdown questions.

Schedule Ranges:

(AM) 4:00 a.m. - 4:30 p.m.Sun - Sat

(MID) 8:30 a.m. – 8:30 p.m.Sun - Sat

(PM) 12:30 p.m. – 12:00 a.m. Sun - Sat

Schedules will be determined by a random order shift bid after the 1st week of training; but, business needs will determine schedule assignments. Days off will be consecutive and will have same start and finish time every day.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.