Guest Service Specialist Duties and Responsibilities:

Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms.

Explaining clinic costs for services performed

Answering phone calls, creating appointments, directing the calls as required and handling all queries

Informing the Doctor, Nurse or other healthcare facilitators about impending appointments

Maintaining a filing system for all patient documents and reports submitted

Answering emails, fax requests, and other electronic messages as required

Adding patient to the discount program when requested

Managing inventory and placing orders as required

Verifying insurance and collecting payment in person and over the phone

Adding patients to EMR software per Front Office duties assigned

Guest Service Specialist Skills and Qualifications:

Customer service skills and telephone etiquette

Familiarity with medical terms and technology

Understanding of law and ethics pertaining to medical practices

Basic accounting and math skills

Strong computer, data entry and office skills

Excellent verbal and written communication skills

Empathy and compassion to give support to patients.

Attention to detail and problem-solving skills.