2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Purpose of Job
If you are self-motivated and enjoy a fast-paced environment with the opportunity to perform and sharpen your skills in customer sales and support, a job as a U-Haul Sales & Reservations Agent may be for you. Sales and Reservations Agents take back-to-back, incoming calls from customers who need help with U-Haul products and services. Primary duties include:
+ Serving customers by quoting rental rates and earning new business through sales and cross-selling.
+ Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.
Our Sales & Reservations Agent role may be a new career for you, but the initial education period is mapped out. Our comprehensive, paid, four-week education program is fast paced and hands on and will help to build upon your skill set through continuous coaching and education. It includes instructor-led class discussions, hands-on education, and e-learning modules through our very own U-Haul University. The instructor-led guidance will help you to support our customers independently as you learn and begin performing some of your job duties, including taking live calls with customers the first week.
We are currently seeking dedicated professionals to work remotely (work from home) in customer sales and support with the desire to work a part time schedule. As a Sales & Reservations Agent, you will work within defined guidelines, including scripting and reading customer advisories, to facilitate the reservation process for customers through needs-based, inbound sales calls.
+ Identifies and confirms the customer’s moving needs and finds needs-based solutions by matching the available products or services with the customer’s needs.
+ Recommends new or alternate products and services that might be of interest to the customer, or cross-selling products and services.
+ Learn and sell the benefits of doing business with U-Haul.
+ Maintains a high level of customer service and satisfaction and demonstrates commitment to quality through positive and upbeat customer interactions.
+ Up to one year of customer service or sales experience.
+ Strong interpersonal and communication skills (clear speaking voice, excellent verbal communication, and active listening skills).
+ Ability to prioritize and multi-task, including navigating through and using multiple business applications.
+ Successful completion of a job-related assessment is required.
+ One year of customer contact experience in a needs-based sales environment.
+ Experience in a fast-paced contact center environment.
+ 6+ months experience frequently communicating with customers by phone, e-mail, chat, and/or face-to-face.
Perks of joining the U-Haul Team!
Compensation: U-Haul offers Sales & Reservations Agents an hourly base pay of $13.00 plus discretionary sales bonus, with the potential to earn $17-20 per hour and the opportunity for base pay merit increases based on performance.
(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
Benefits: At U-Haul our part time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.
+ Career stability
+ Opportunities for advancement
+ Mindset App Reimbursement
+ Gym Reimbursement Program
+ Health insurance & Prescription plans if eligible
+ Paid holidays, vacation, and sick days if eligible
+ Life insurance
+ MetLaw Legal program
+ MetLife auto and home insurance
+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
+ 401(k) Savings Plan
+ Employee Stock Ownership Plan (ESOP)
+ 24-hour physician available for kids
+ Dental & Vision Plans
+ Business travel insurance
+ You Matter EAP
+ LifeLock Identity Theft Protection
+ Critical Illness/Group Accident Insurance
+ Dave Ramsey’s SmartDollar Program
+ Below are the available shifts (all in Arizona time).
+ Monday: 4:00am-8:00am
+ Friday: 4:00am-8:00am
+ Saturday: 4:00am-8:00am
+ Saturday: 3:30pm-10:00pm
+ Sunday: 4:00am-12:00pm
+ Available to work at least four days a week (one of which must be a weekend day - Saturday or Sunday, but both is preferred).
+ Provide at least 20 hours of availability per week (8 of which must be on the weekend).
+ Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
The following is required to work from home:
+ You must have a quiet, private work area.
+ Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
+ All work duties, including initial education, must be performed at your home address.
+ If you want to switch or substitute computers at any time, Manager approval is required.
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
+ Computer Specifications:
+ Windows 10 or 11
+ 8GB of RAM/memory or higher
+ Processor must have CPU benchmark score of 2,000 or higher
+ Additional Hardware:
+ Webcam (external or built in is ok)
+ USB headset (wired)
+ Internet speeds:
+ Ping under 100
+ 10mb download
+ 5mb upload
The following is not permitted due to compatibility, performance, security, or other concerns:
+ MAC Operating Systems
+ Mobile hot-spot, tethering, satellite Internet, or similar.
+ Using a Proxy server or third-party network.
+ Computer stick or similar device.
+ Rental, rent-to-own, or public computer/laptop.
+ Working in a public place or using public Internet.
+ Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
+ Running non-work-related programs while working.
+ Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.