Customer Service Representatives

This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #8583, located at: 311 E Camelback Rd. Phoenix, AZ 85012

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

**Job Description**

**About Oracle NetSuite**

Founded in 1998, Oracle NetSuite was **the first cloud company** – ushering in the new era of cloud computing. NetSuite’s mission is to deliver one system, the suite, that gives leaders a complete view into their business.

As the leading provider of a full, cloud-based ERP suite, including financials, inventory management, HR, professional services automation, and omnichannel commerce modules, NetSuite gives businesses the visibility, agility, and control needed to grow.

As an employee of the first cloud company with a 25-year proven track record, you’d be working for a technology company that now has tens of thousands of customers from around the globe. And as part of Oracle, our benefits are second to none. Between health and wellness, preparing for the future and more, we offer the best in global benefits.

Click here (https://www.netsuite.com/portal/home.shtml) to learn more about Oracle NetSuite!

**\#lifeatNetSuite**

We are seeking Sales Account Managers with a successful background selling software, hardware or business services in your area. You’ll maintain relationships within a portfolio of NetSuite customers to ensure the continued adoption and expansion of NetSuite’s cloud-based business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and eCommerce.

**This role requires 3 days per week in office in Denver, CO.**

**More About the Opportunity:**

+ Upsell and cross-sell business application solutions within an existing base of NetSuite clients.

+ Maintain and develop an active pipeline of forecasted opportunities to meet monthly quota objectives while working through each opportunity with your manager.

+ Drive pipeline velocity activities, including customer references, complete quotes and contract preparation and execution.

+ Network internally with NetSuite Peers/Leadership, Value Added Teams, Marketing and Enablement, etc. to increase sales performance.

+ Work to improve overall customer happiness within assigned customer accounts.

+ Analyze customers business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.

+ Lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients.

**About You:**

+ You have a minimum of 3 years of SaaS/Technology sales (or similar) and a desire to succeed.

+ You are a regular on your company’s top producer’s list and have the stats to back it up.

+ You are known for your tremendous work ethic, laser focus, passion and dedication.

+ You enjoy learning about technology and can translate that into value for customers.

+ You’re responsive, adaptable and 100% passionate about results and ownership.

**About the Team:**

+ Strong experience working in collaborative, team-based environments.

+ We value outstanding writing skills and a friendly, thoughtful, and effective communication style.

+ We strive for attention to detail, emotional intelligence, and quick turnaround times.

+ We get stuff done. And fast.

**_Does this sound like you? If so, we hope to meet you!_**

**Life at Oracle and Equal Opportunity**

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

At Oracle, we do not just value differences—we celebrate them. We are committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https://www.oracle.com/corporate/careers/culture/diversity.html

**Responsibilities**

Works to achieve maximum sales profitability, growth, and account penetration within an assigned territory. Territory may be combination of geographic, product, industry and other customer / market dimensions. Sells to the territory directly or via partners. The territory that this rep covers does not have an Inside Sales Rep or Field Rep. Utilizes inbound and/or outbound techniques to identify, qualify and close new opportunities. Manages accounts throughout the entire sales process, and collaborates with team members in business development, consulting and support to uncover all customer needs. Responsible for understanding Oracle's product offerings and competitive issues to develop solution proposals encompassing all aspects of the application. Travels to customer sites to identify / develop sales opportunities. Participates in the development, presentation, and sales of a value proposition. Onsite customer presentation with C-levels to negotiate and close strategic and complex deals. Liaises with customer contacts for the purpose of managing the customer relationship, identifying new opportunities and maximizing sales.

Disclaimer:

**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**

**Range and benefit information provided in this posting are specific to the United States only**

Hiring Range: from $26.92 to $43.17 per hour; from $56,000 to $89,800 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 50/50.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

**About Us**

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer ***** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**

_Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow._

_Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow._

**Your Impact:**

Jacobs’ Federal & Environmental Solutions Business Unit within the People & Places Solutions Line of Business has global reach to serve its diverse client base with specialized project delivery. We create and deliver solutions in the Buildings & Infrastructure and Environmental Markets with end-to-end solutions to complex challenges that span the entire project lifecycle.

We provide our clients award-winning planning, engineering, architectural and interior design, construction and program management, operations & maintenance support, design-build project delivery, and the full span of environmental services. Our consulting practices leverage thought leadership in the areas of asset management, energy solutions, and business strategies.

Reporting to the Army/Air Force Portfolio Sales Director, this Client Account Manager (CAM) position has the principal focus of participating in the refinement of our growth and sales strategy for our Army and Air Force clientele, primarily the U.S. Army Corps of Engineers (USACE) and the Air Force Civil Engineer Center (AFCEC), and implementing the same. This sales-oriented position will serve our client’s requirements and missions in the areas of facilities and infrastructure (professional services supporting the military construction (MILCON) and sustainment, restoration, and modernization (SR/M) programs); environmental compliance, investigation, and cleanup; and civil works. Specific client assignment will depend on the candidate’s existing client base and relationships, areas of expertise, and/or location.

+ In this strategic role you will:

+ Represent Jacobs to the client in a positive, relationship-oriented, solutions-delivery approach by leveraging the depth and breadth of Jacobs’ capabilities.

+ Identify and prioritize business opportunities that lead to consistent growth for the Firm

+ Assess project and program requirements, while developing and recommending a sound approach or application to meet the needs of the project and client.

+ Coordinate and facilitate Go/No Go decisions and help develop required sales costs aligned with opportunity potential and return on investment objectives.

+ Lead the development of the Firm’s win strategy and value proposition related to key pursuits.

+ Identify, coordinate, and lead capture teams and actively manage and shape proposal development for Federal contracts.

+ Lead the development of opportunity fee proposals and coordinate with discipline leadership for input.

+ Participate in negotiations with the client.

+ Secure management commitment and influence/attract key staff for pursuits.

+ Advocate on the client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our investment and market growth.

+ Facilitate creation of deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to facilitate positive working atmospheres, and to broaden the firm’s understanding of underlying client objectives at the appropriate levels.

+ Develop trust and credibility with clients by engaging in business discussions to understand key drivers to best align our solutions with client’s needs.

+ Represent Jacobs at conferences, symposiums, seminars, and workshops to actively engage with the client and join relevant organizations to further build client relations.

+ Develop a deep understanding of the competition for this client market.

+ Identify higher levels of client engagement for executive sponsors.

+ Actively engage with capture teams to influence sales process discipline, win strategy and proposal development, interviews, and presentations.

+ Develop and deliver on client specific strategy, business plan and KPIs.

Jacobs health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Eligible employees and their dependents may elect medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, and if eligible, a deferred compensation plan, and Executive Deferral Plan. We have an unlimited U.S. Personalized Paid Time Off (PPTO) policy for eligible full-time exempt employees, seven paid holidays, one floating holiday, and caregiver leave. Hired applicants will be able to purchase discounted company stock and have the opportunity to receive a performance discretionary bonus.

Typical salary range for this position is $110,700 to $193,400 and is commensurate with experience relative to the position.

**Here’s What You’ll Need:**

+ Bachelor of Architecture, Engineering, or Construction Management or equivalent

+ United States Citizenship

+ At least 15 years of relevant project delivery and program management experience

+ Strong working knowledge of DOD design and construction requirements and standards

+ Existing relationships across the Army and Air Force client portfolios

+ Existing security clearance is preferred, but not required

_At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $15 billion in revenue and a talent force of more than 60,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector._

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

Gordian is the leading provider of Building Intelligence™ Solutions, delivering unrivaled insights, robust technology and comprehensive expertise that fuel customers’ success during every phase of the building lifecycle. Gordian created Job Order Contracting (JOC) and the industry standard RSMeans Data. We empower organizations to optimize capital investments, improve project performance and minimize long-term operating expenses.

The Assessment Services group within Gordian is a team which provides both building assessments, and capital planning ta. We serve clients who own many buildings (and other types of capital infrastructure assets) and need to know what maintenance tasks are needed to take care of those buildings, and how much it will cost, over both the short term, and the long term. Our clients include universities, corporate conglomerates, school districts, and city, county, and state governments, and others. We provide our customers with a software tool (a database) which we populate with assessment information after conducting on-site evaluations of buildings.

The Account Manager is responsible for leading multiple, concurrent capital planning software and services projects on a national (and sometimes international) level focusing on project management and delivery of services. The Account Manger oversees all aspects of various project types and actively participates in the pre‐sales process, cultivating long lasting client relationships, ensuring client satisfaction and retention. Project types include our standard facility condition assessments, as well as variations and subsets of condition assessments that focus on sustainability, energy conservation and green building services, equipment inventory services, software training, and other related capital planning services.

The Account Manager reports upwards to a Project Director. Project Directors set general business procedures and operations methodologies, under direction of the Vice President, and are responsible for business development, with specific revenue generation targets.

The Account Manager will manage people teams on projects, and also is a business organizational manager of a team of assessor staff, of generally about 5 – 10 individuals.

This position can be a remote work-from-home opportunity. Preference will be given to candidates in the Washington DC area. We have offices in Boston MA and Greeneville SC; an initial period of training at one of these locations, along with periodic travel to these or other locations for administrative meetings, is required.

Responsibilities:

+ Build rapport with project stakeholders and instill confidence in your PM abilities.

+ Manage client relationship during project including all client and internal communications, change order processes, project initiation, on-time completion, adequacy of information and services delivered, presentations of findings, project accounting, invoice review, and close‐out.

+ Provide daily management of projects including setup of database, setup of financial tracking, team selection and team scheduling coordination, project scheduling, monthly invoicing and internal project-level cost controls, quality control, and presentation and final submission of all deliverables to client.

+ Ensure quality of products and services delivered to clients, including monitoring of assessment procedures data entry, and database quality control procedures.

+ Produce and deliver high quality and error free reports and presentations to the client as part of project deliverables.

+ Assist sales and other company personnel in the positioning of services.

+ Support software innovations with thoughtful contributions and idea generation. Respond to and manage workaround solutions for any software bugs that might impede project progress.

+ Assist with revenue generation and bear responsibility for maintaining revenue goals on assigned projects. Be aware of the impact of project decisions upon revenue and support achievement of group revenue goals and targets

+ Act as a team leader for assessment services staff assigned to you. Oversee and provide project support and direction to assessment staff, as well as mentoring growth and development, conducting annual performance reviews, and related general personnel managerial duties.

+ Review the work of your team and make corrections based upon your solid working knowledge of building systems in the areas of architectural, mechanical, and electrical engineering disciplines. Have a deep understanding of at least one of these three disciplines, built upon prior experience and education.

+ In all areas of operations, cooperate and communicate with assessment staff (full time and contractors), other project managers, project directors, software engineers, and other members of the Gordian team.

+ Act as a Subject Matter Expert and provide technical mentoring of assessment staff.

+ Act upon any other assignments necessary for the success of the larger team, as deemed appropriate, and commensurate with the skills, experience and capabilities of the Account Manager/Project Manager.

Qualifications:

+ Bachelor’s Degree in engineering (mechanical or electrical building systems engineering), architecture, construction administration, facilities management, or similar professional accredited degree program related to capital assets (buildings) and/or infrastructure.

+ At least 5 to 10 years of professional experience in building assessments, capital planning, construction or building design project management, facilities management, or similar.

+ Professional Engineer Licensure of Licensed/Registered Architect preferred.

+ Experience supporting government customers (IC, DoD, DoE etc.)

+ Top Security Clearance eligible; existing TS clearance preferred.

+ Strong verbal and written communication skills and presentation skills.

+ Strong consultative abilities and the skills to manage multiple projects of varying size simultaneously.

+ Strong quantitative abilities, including financial and/or construction estimating skills for large projects or portfolios.

+ Strong computer skills including all standard Microsoft business applications. Must be proficient with Microsoft Excel, Word, Project, and PowerPoint.

+ PMP, LEED or CEM Certifications are a plus.

Essential Job Functions:

+ Must be physically able to perform general office tasks such as sitting, standing, lifting 5-10 lbs., and working normal daytime hours.

+ Must be able to communicate clearly in written and spoken English. Multi-language skills are a plus.

+ On occasion, must be able to walk-through buildings and conduct visual observations of building elements, including climbing and descending vertical fixed ladders.

+ National and (rarely) international travel is required. Travel is normally not more than 10% of time but can sometimes rise to 20‐30%.

#L1-hybrid

Gordian is the leading provider of Building Intelligence™ Solutions, delivering unrivaled insights, robust technology and comprehensive expertise that fuel customers’ success during every phase of the building lifecycle. Gordian created Job Order Contracting (JOC) and the industry standard RSMeans Data. We empower organizations to optimize capital investments, improve project performance and minimize long-term operating expenses.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $77,600- $144,000

This position is also eligible for bonus as part of the total compensation package.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

Job Overview

Customer Service Representatives are the first line of communication between our company and our customers. The Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all interactions, Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company's bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.

Responsibilities and Duties

* Able to think fast, find answers, and respond quickly to customer concerns, all with a polite, empathic, and professional voice and manner
* Follow communication procedures, guidelines and policies
* Follow established phone scripts
* Answer and manage large volumes of incoming calls, emails, chats, and/or interactive voice response systems
* Open and maintain customer accounts by recording account information
* Identify and assess customers' needs to achieve satisfaction
* Resolve customer complaints via phone, email, mail or social media
* Reach out to customers and verify account information
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the correct methods/tools
* Handle customer issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution
* Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Assist with placement of orders, refunds, or exchanges
* Answer questions about warranties and/or terms of sale
* Advise on company and product information
* Inform customer of deals and promotions
* Up-sell and cross-sell products
* Prepare product or service reports by collecting and analyzing customer information
* Compile reports on overall customer satisfaction
* Work with customer service lead to ensure proper customer service is being delivered
* Go the extra mile to engage customers

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Overview

Customer Service Representatives are the first line of communication between our company and our customers. The Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all interactions, Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company's bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.

Responsibilities and Duties

* Able to think fast, find answers, and respond quickly to customer concerns, all with a polite, empathic, and professional voice and manner
* Follow communication procedures, guidelines and policies
* Follow established phone scripts
* Answer and manage large volumes of incoming calls, emails, chats, and/or interactive voice response systems
* Open and maintain customer accounts by recording account information
* Identify and assess customers' needs to achieve satisfaction
* Resolve customer complaints via phone, email, mail or social media
* Reach out to customers and verify account information
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the correct methods/tools
* Handle customer issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution
* Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Assist with placement of orders, refunds, or exchanges
* Answer questions about warranties and/or terms of sale
* Advise on company and product information
* Inform customer of deals and promotions
* Up-sell and cross-sell products
* Prepare product or service reports by collecting and analyzing customer information
* Compile reports on overall customer satisfaction
* Work with customer service lead to ensure proper customer service is being delivered
* Go the extra mile to engage customers

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

The Opportunity:

The Media Inside Sales Account Manager will sustain and expand current relationships with customers through the delivery of an outstanding customer experience by supporting the effort to develop new customers, new sales strategies and facilitating the sale of all Media products. Identify new programs and product designs that are in alignment with customer needs. Act as a liaison between all sales channels, operations and customers.

How you will impact WestRock:

* Communicate in a professional manner through email, Teams, telephone and in person.

* Manage the day-to-day relationships with Media Customers.

* Enable the Sales team to engage with the customer at a Strategic and Enterprise level by being the interface and layer in between Sales and Sales Support.

* Ensure that the Customer receives the Gold Standard of experiences between Customer and Vendor.

* Ensure all deliverables are completed within the agreed timeframe but aim to always improve on this.

* Think proactively and with a solution led mentality to achieve sales, customer, and internal objectives.

* Build and grow relationships, sales and accounts through strong account management, attention to detail and the pursuit of excellence.

* Work very closely with Sales to understand the client’s requirements and what approach will enable growth.

* Provide customers with value-added solutions / products to enhance the current sale (up-selling) and overall profitability pf the accounts.

* Work in Salesforce and any other database that supports the business.

* Build and maintain strong relationships with all related parties by addressing their concerns and business demands and resolving any conflicts that arise.

* Travel to meet customers face to face as needed.

* Attend internal and client meetings / conference calls (sometimes out of standard office hours).

* Be part of a Quality process and culture to ensure what Customer deliverables are correct and as intended.

* Escalate issues as they arise and manage in an appropriate manner.

* Maintain an inspiring team environment with an open communication culture.

* Actively pursue opportunities to drive costs down for the business.

* Perform other job duties as assigned.

What you need to succeed:

* High school diploma or general education degree (G.E.D.). Associate degree (AA) or equivalent from two-year college or technical school preferred.

* Minimum 5-7 years’ experience in related field required.

* Demonstrates understanding of product/project specifications.

* Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)

* Must be able to communicate effectively via telephone and email

* Must demonstrate effective interpersonal communication skills

* Must be well-organized and able to manage time efficiently.

* Must be able to function effectively in a fast-paced environment.

* Must be reliable and able to maintain good attendance.

* Must be accurate and thorough when capturing and communicating data.

* Must be able to perform essential functions of job, with or without reasonable accommodations.

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

**Job Description**

Federal Technical Account Manager

This position is not eligibile for visa sponsorship.

The Oracle Federal Advanced Customer Service Team is looking for a Technical Account Manager to support post-sales client engagements in the Oracle Cloud.

As a member of our Federal Technical Account Management team, you will build strong relationships resulting in high levels of customer engagement and satisfaction. You will regularly consult with customers on topics including cloud deployments, cloud migrations, change management, and risk management.

You will be responsible for overseeing end-to-end service delivery ensuring all contractual commitments are met with our customers. You are able to work cohesively within Oracle and external with customers and partners with minimal supervision. Activities are primarily oriented around the following areas:

+ Be the voice of the customer and act as an escalation path for all critical customer support requests.

+ Respond to and resolve customer inquiries with high quality, speed, and accuracy.

+ Participate in the ongoing establishment of best practices and streamlining activities within the customer engagement and broader Oracle cross-functional teams.

+ Determine and report on metrics that demonstrate improvements in customer satisfaction and adoption of Oracle Cloud products and services

+ Support sales campaigns to drive new services sales for Oracle PaaS and IaaS cloud solutions.

**Responsibilities**

Job duties are varied and complex, requiring independent judgment. As the project lead, we require a minimum of 5 years relevant project and program management, and 5 years relevant PaaS and IaaS cloud services deployment. Demonstrated ability in understanding cloud solution / design and preparing a project plan and communication plan based on the solution / design. Strong verbal and written communication skills: needs analysis, positioning, business justification, relationship building techniques. Demonstrated ability to solve complex technical problems with accounts in complex technical environments. Ability to travel as needed. BS degree or equivalent; advanced degree desirable.

ML2

\#LI-ML2

Disclaimer:

**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**

**Range and benefit information provided in this posting are specific to the United States only**

Hiring Range: from $29.28 to $85.67 per hour; from $60,900 to $178,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

**About Us**

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer ***** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Purpose of Job

Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone?

If you answered yes to all these questions, this opportunity may be for you!

In this role, you will take incoming calls from customers while crafting acceptable solutions to address their needs. You will also assist with providing product knowledge and answering specialized support questions in both Spanish and English. Spanish Bilingual Customer Service Agents are vital to our customers’ overall U-Haul experience, and are valued members of Team U-Haul.

Training/Education:

This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call support from Senior Agents.

Customer Service training is three to five weeks, including 11 instructor-led concept courses. Certain concept-education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is a must. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.

Minimum Qualifications:

+ Fluency in both Spanish and English

+ Calls wills be taken in both Spanish and English.

+ Fluency will be verified during the interview process.

+ Friendly and Caring Tone

+ Engage with customers in a friendly, approachable manner.

+ Support a positive environment for customer interactions.

+ Knowledgeable Care for Various Customer Needs

+ Maintain a deep understanding of our products and services to offer tailored solutions.

+ Anticipate customer needs and offer proactive service.

+ Ability to Display Empathy in Adverse Environments

+ Show empathy and understanding when assisting with customer concerns..

+ Maintain composure in challenging situations, providing thoughtful and helpful solutions.

+ Efficiency in Navigation

+ Navigate multiple software applications and systems with speed and accuracy.

+ Employ quick problem-solving skills to provide efficient solutions.

+ Typing and Language Skills

+ Possess a normal typing speed, ensuring accurate data entry.

+ Strong spelling and grammar skills for professional written communication.

Perks of joining the U-Haul Team!

Compensation: U-Haul offers Spanish Bilingual Customer Service Agents an hourly base pay of $15.00. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.

(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Benefits: At U-Haul our part time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans if eligible

+ Paid holidays, vacation, and sick days if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Scheduling Requirements:

+ Below are the available shifts (all in Arizona time).

+ Monday: 4:00am-8:00am

+ Friday: 4:00am-8:00am

+ Sunday: 4:00am-8:00am

+ Available to work at least four days a week (one of which must be a weekend day - Saturday or Sunday, but both is preferred).

+ Provide at least 20 hours of availability per week (8 of which must be on the weekend).

+ Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

The following is required to work from home:

+ You must have a quiet, private work area.

+ Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.

+ All work duties, including initial education, must be performed at your home address.

+ If you want to switch or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:

*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

+ Computer Specifications:

+ Windows 10 or 11

+ 8GB of RAM/memory or higher

+ Processor must have CPU benchmark score of 2,000 or higher

+ Additional Hardware:

+ Webcam (external or built in is ok)

+ USB headset (wired)

+ Internet speeds:

+ Ping under 100

+ 10mb download

+ 5mb upload

The following is not permitted due to compatibility, performance, security, or other concerns:

+ MAC Operating Systems

+ Mobile hot-spot, tethering, satellite Internet, or similar.

+ Using a Proxy server or third-party network.

+ Computer stick or similar device.

+ Rental, rent-to-own, or public computer/laptop.

+ Working in a public place or using public Internet.

+ Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.

+ Running non-work-related programs while working.

+ Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Purpose of Job

Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone?

If you answered yes to all these questions, this opportunity may be for you!

In this role, you will take incoming calls from customers while crafting acceptable solutions to address their needs. You will also assist with providing product knowledge and answering specialized support questions. Customer Service Agents are vital to our customers’ overall U-Haul experience, and are valued members of Team U-Haul.

Training/Education:

This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call support from Senior Agents.

Customer Service training is three to five weeks, including 11 instructor-led concept courses. Certain concept-education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is a must. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.

Minimum Qualifications:

+ Friendly and Caring Tone

+ Engage with customers in a friendly, approachable manner.

+ Support a positive environment for customer interactions.

+ Knowledgeable Care for Various Customer Needs

+ Maintain a deep understanding of our products and services to offer tailored solutions.

+ Anticipate customer needs and offer proactive service.

+ Ability to Display Empathy in Adverse Environments

+ Show empathy and understanding when assisting with customer concerns..

+ Maintain composure in challenging situations, providing thoughtful and helpful solutions.

+ Efficiency in Navigation

+ Navigate multiple software applications and systems with speed and accuracy.

+ Employ quick problem-solving skills to provide efficient solutions.

+ Typing and Language Skills

+ Possess a normal typing speed, ensuring accurate data entry.

+ Strong spelling and grammar skills for professional written communication.

Perks of joining the U-Haul Team!

Compensation: U-Haul offers Customer Service Agents an hourly base pay of $14.00, or $15.00 for Bilingual Agents. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.

(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Benefits: At U-Haul our part time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans if eligible

+ Paid holidays, vacation, and sick days if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Scheduling Requirements:

+ Below are the available shifts (all in Arizona time).

+ Monday-Friday: 4:00am-8:00am

+ Saturday: 5:30pm-10:00pm

+ Available to work at least four days a week (one of which must be a weekend day - Saturday or Sunday, but both is preferred).

+ Provide at least 20 hours of availability per week (8 of which must be on the weekend).

+ Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

The following is required to work from home:

+ You must have a quiet, private work area.

+ Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.

+ All work duties, including initial education, must be performed at your home address.

+ If you want to switch or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:

*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

+ Computer Specifications:

+ Windows 10 or 11

+ 8GB of RAM/memory or higher

+ Processor must have CPU benchmark score of 2,000 or higher

+ Additional Hardware:

+ Webcam (external or built in is ok)

+ USB headset (wired)

+ Internet speeds:

+ Ping under 100

+ 10mb download

+ 5mb upload

The following is not permitted due to compatibility, performance, security, or other concerns:

+ MAC Operating Systems

+ Mobile hot-spot, tethering, satellite Internet, or similar.

+ Using a Proxy server or third-party network.

+ Computer stick or similar device.

+ Rental, rent-to-own, or public computer/laptop.

+ Working in a public place or using public Internet.

+ Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.

+ Running non-work-related programs while working.

+ Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.