Business & Professional Industries

Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.

A Day In The Life

Business & Professional Industries Area of Interest

Are you interested in training?

Sign up or Sign in to contact a Coach.

Salary Breakdown

Customer Service Representatives

Average

$38,100

ANNUAL

$18.32

HOURLY

Entry Level

$29,000

ANNUAL

$13.94

HOURLY

Mid Level

$37,080

ANNUAL

$17.83

HOURLY

Expert Level

$48,220

ANNUAL

$23.18

HOURLY


Current Available

Customer Service Representatives

361

Current Available Jobs


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Administration and Management

KNOWLEDGE

Sales and Marketing

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Service Orientation

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Problem Sensitivity


Job Opportunities

Customer Service Representatives

  • Client Service Representative
    Banfield Pet Hospital    Mesa, AZ 85213
     Posted about 11 hours    

    The Client Service Coordinator ("CSC") drives the f low of clients and p ets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and p ets), ensures good communication with associates and clients, and coord inates the care of clients and p ets in a hap py, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

    E SSENTIAL R ESPONSIBILITIES AND T ASKS

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and p ets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of p ets seen by the hospital team through through a productive and efficient ly run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and p ets, ensuring that they are comfortable in the hospit al, and educating them about their p et's health. Educate clients about Optimum Wellness Plans, preventative care, p et health needs and hospital services Assist incoming clients by completing the required documentation, entering all p et information and hi story in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instr uctions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned.

    T HE F IVE P RINCIPLES

    Quality – The consumer is our boss, quality is our work and value for money is our goal.

    Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

    Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

    Efficiency – We use resources to the full, waste nothing and do only what we can do best.

    Freedom – We need freedom to shape our future; we need profit to remain free.

    H IRING Q UALIFICA TIONS C OMPETENCIES

    Leadership

    Customer Focus

    Peer Relationships

    I ntegrity & Trust

    Action Oriented

    Listening

    Functional

    Preventative care and OWPs

    C ommunication Skills

    Client Service Skills

    Priority Setting

    Time Management

    C APABILITIES AND E XPERIENCE ( C AN DO )

    Ability to multi - task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

    Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

    Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

    Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

    Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

    Intellectual a bility - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

    Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to co nvert units of measurement.

    Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

    A TTITUDES (W ILL D O )

    Initiative – shows willingness and aptitude to use own discretion in takin g appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

    Integrity – Firmly adheres to the values and et hics of Banfield Pet Hospital s. Exhibits honesty, discretion, and sound judgment.

    Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

    Flexibility – Is open to ch anging situations and opportunities and is willing to perform all tasks assigned.

    Independence – Able and willing to perform tasks and duties without supervision.

    Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

    S PECIAL W ORKING C ONDITIONS

    Ability to work at a computer for long periods of time.

    Ability to be confident around p ets (i.e., dogs, cats, birds, reptiles, etc.)

    Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

    Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

    The noise level in the work environment is moderately high.

    Requires sufficient ambulatory skills in ord er to perform duties while at hospital.

    Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

    Requires good hand - eye coordination, arm - hand - finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Associate is rou tinely exposed to a variet y of p ets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

    E XPERIENCE , E DUCATION AND / OR T RAINING

    High School Diploma or equivalent preferred.

    Must be at least 18 years old to perform duties involving radiography (x - ray) and exposure to radioactive substances.

    One year related experience required with customer service preferred.

    Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medica l terminology training is preferred.


    Employment Type

    Full Time

  • Client Service Representative -- N. Scottsdale Mayo -- Hospital 1270
    Banfield Pet Hospital    Phoenix, AZ 85067
     Posted about 11 hours    

    Opening Statement

    Client Service Coordinator

    SUMMARY OF JOB PURPOSE AND FUNCTION

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

    Description - External

    ESSENTIAL RESPONSIBILITIES AND TASKS

    · Live and exemplify the Five Principles of Mars, Inc. within self and team.

    · Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

    · Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

    · Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

    · Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

    · Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

    · Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

    · Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

    · Conduct administrative functions as necessary.

    · Other job duties as assigned.

    THE FIVE PRINCIPLES

    · Quality – The consumer is our boss, quality is our work and value for money is our goal.

    · Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

    · Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

    · Efficiency – We use resources to the full, waste nothing and do only what we can do best.

    · Freedom – We need freedom to shape our future; we need profit to remain free.

    HIRING QUALIFICATIONS / COMPETENCIES Leadership • Customer Focus • Peer Relationships • Integrity & Trust

    • Action Oriented • Listening

    Functional • Preventative care and OWPs • Communication Skills • Client Service Skills • Priority Setting • Time Management

    CAPABILITIES AND EXPERIENCE (CAN DO)

    · Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

    · Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

    · Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

    · Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

    · Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

    · Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

    · Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

    · Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

    ATTITUDES (WILL DO)

    · Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

    · Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

    · Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

    · Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.

    · Independence – Able and willing to perform tasks and duties without supervision.

    · Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

    SPECIAL WORKING CONDITIONS

    · Ability to work at a computer for long periods of time.

    · Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

    · Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

    · Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

    · The noise level in the work environment is moderately high.

    · Requires sufficient ambulatory skills in order to perform duties while at hospital.

    · Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

    · Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

    · Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    · Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

    EXPERIENCE, EDUCATION AND/OR TRAINING

    · High School Diploma or equivalent preferred.

    · Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

    · One year related experience required with customer service preferred.

    · Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

    WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

    Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.


    Employment Type

    Full Time

  • Customer Service Manager, Airport Workforce Management
    American Airlines    Phoenix, AZ 85067
     Posted about 12 hours    

    **Intro**

    Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

    **Why you'll love this job**

    + American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

    + CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

    + Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

    + CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

    + ​This job is a member of the Domestic Airports Team within the Customer Experience Division

    **What you'll do**

    _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

    + Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

    + Be a safety advocate: Look for safety concerns and address them as needed

    + Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

    + Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

    + Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

    + Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

    + Promote effective communication among departments to engage our team to work together to achieve common goals.

    + Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

    + Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)

    + Ability to solve complex staffing issues with minimal oversight

    + Strong communicator with all levels of the operation

    + Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day

    + Coordinate assignments for frontline team members to dynamically work flights at gates

    + Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports

    + Being proactive and efficient with time management

    + Ability to work extra hours when there are operational needs

    + Ability to work rotating shifts including weekends, holidays and days-off

    **All you'll need for success**

    **Minimum Qualifications- Education & Prior Job Experience**

    + ​High School diploma or GED Equivalency

    **Preferred Qualifications- Education & Prior Job Experience**

    + ​Previous airport customer service experience

    + 2 years experience leading others

    + Knowledge of company policies and procedures and functional automation applications

    **Skills, Licenses & Certifications**

    + ​Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

    + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

    + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

    + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.

    + Strong decision making skills

    + Ability to work independently as well as collaboratively

    + Ability to work under demanding operational conditions

    + Ability to prioritize and execute with a sense of urgency and preciseness

    + Ability to use sound business judgment to resolve issues with internal and external customers

    + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

    + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

    + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

    **What you'll get**

    Feel free to take advantage of all that American Airlines has to offer:

    + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    **Feel free to be yourself at American**

    From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

    Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

    EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

    American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.


    Employment Type

    Full Time

  • Customer Service Representative
    XPO, Inc.    Phoenix, AZ 85067
     Posted 1 day    

    Customer Service Representative

    Requisition Id: 373566

    Business Unit: LTL

    Location:

    Phoenix, AZ, US, 85043

    **What you’ll need to succeed as a Customer Service Representative at XPO**

    Minimum qualifications:

    + 2 years of customer service experience

    + Strong computer, typing and 10-key skills

    + Experience with Microsoft Office

    + Available to work a variety of shifts, including days, evenings, nights and weekends

    Preferred qualifications:

    + Transportation experience

    + Excellent verbal and written communication skills

    **About the Customer Service Representative job**

    Pay, benefits and more:

    + Pay starts at $20.63

    + Full health insurance benefits on day one

    + Life and disability insurance

    + Earn up to 13 days PTO your first year

    + 9 paid company holidays

    + 401(k) option with company match

    + Education assistance

    What you’ll do on a typical day:

    + Bill shipments according to applicable tariffs and pricing agreements

    + Recognize and resolve documentation errors

    + Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

    + Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

    + Process over, short and damaged freight and related documentation for customer resolution

    Customer Service Representatives are required to:

    + Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

    **About XPO**

    XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

    We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

    All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

    The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

    Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .


    Employment Type

    Full Time

  • Associate Customer Service Representative
    Wells Fargo    PHOENIX, AZ 85067
     Posted 1 day    

    **About this role:**

    Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

    **In this role, you will:**

    + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

    + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

    + Regularly receive direction from supervisor and escalate questions and issues to more senior employees

    + Interact with team on basic information, plus internal or external customers

    **Required Qualifications:**

    + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    **Desired Qualifications:**

    + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.

    + Ability to execute in a fast paced, high demand, metric driven call center environment.

    + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.

    + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

    + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.

    + Knowledge, understanding and experience of internet, mobile, and social media technology.

    **Job Expectations:**

    + Must be able to attend full duration of required training period

    + This position is not eligible for Visa sponsorship.

    + Ability to work additional hours as needed

    + Schedule may be eligible for a shift differential under the terms of the shift differential policy

    + Must work on-site at the location posted

    **Job Expectations:**

    + Training class will be for 7 weeks. Training hours are 88:30am-5:00pm Monday-Friday.

    + You are required to attend the full duration of this paid 7 weeks of training.

    + We're open 24 hours a day. Your regular work schedule will be based on business need and may include working some weekends and some holidays.

    + Start date - September 3, 2024

    **Posting Location:**

    + 2150 W Pinnacle Peak Road, Phoenix, AZ 85027

    **Posting End Date:**

    10 Aug 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-384620

    **Updated:** Fri Jul 12 04:16:44 UTC 2024

    **Location:** PHOENIX,Arizona


    Employment Type

    Full Time

  • Senior Global Account Manager
    WESCO    Phoenix, AZ 85067
     Posted 1 day    

    As a Senior Global Account Manager, you will maintain executive level client relationships at key large multinational organizations and provide consultative selling to support strategic long-term objectives and profitability of the organization. You will align Wesco’s vast resources to support our clients’ needs on a global scale to maximize our growth opportunity and expand product sets internationally. You will drive profitability through strategic account management and new business development and manage accounts, programs and/or projects of significant scope and complexity. You will develop, implement, and execute complex supply chain solutions across multiple sites, regions, and theatres. You will resolve complex issues and propose strategic solutions.

    **Responsibilities:**

    + Ensures achievement of global sales revenue targets.

    + Ability to elevate and cultivate executive level relationships across countries (internally and externally).

    + Ability to negotiate large contracts, master supply agreements, master contractual agreements. Good understanding of legal contract terms. Must be able to understand the risk landscape and financial impacts of these contracts. Need to understand both local impact of contracts, as well as global implications.

    + Expert ability to identify opportunities, assemble pursuit plan, lead contract negotiation, and assemble execution team to meet expected program/project financial performance.

    + Strong ability to develop and execute strategies to attract, grow, and maintain global customer relationships, including executive relationships, customer mapping, and reference selling.

    + Accountable to senior management globally to lead the development and execution of the Strategic Account Plans.

    + Provide tactical and strategic leadership in opportunity identification & issue resolution occurring within assigned account and/or business unit.

    + Takes the lead in pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.

    + Maintains and manages a pipeline of opportunities at named accounts, including Renewals, Projects, and share improvement opportunities.

    + Engages strategic supplier senior sales and senior management resources to enlist support and create solutions that adhere to corporate supplier strategy implications.

    + Strong capability to identify opportunity for related services offered by company, facilitate introductions, and engage in multi-person sales cycle while retaining customer control.

    + Cross collaboration across the entire Wesco organization, identify strategic solutions that “own the building”.

    + Communicates Customer Activity, Opportunity Status, Renewal Status, and Strategic Project progress to executive team.

    + Expert in strategic selling and takes the lead in high level sales engagements.

    + Identifies opportunities for improvement and recommends internal and external innovative solutions new to the marketplace.

    **Qualifications:**

    + High School Degree or Equivalent required

    + Bachelor’s Degree – Sales, Business Administration, Engineering, or relevant field preferred

    + 7+ years - sales experience in outside sales or global account management

    + History of success maintaining and developing key relationships.

    + Ability to strategically manage large complex projects.

    + Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.

    + Understanding of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.

    + Effective communication and interpersonal skills with an aptitude for building strong client relationships.

    + Ability to network and navigate the political landscape of large complex customers, with a focus on reaching the decision-maker regardless of title.

    + Negotiation and problem-solving skills.

    + Proficiency with CRM software and Microsoft Office.

    + A confident and relentless approach that can withstand significant internal & external pressure.

    + Understands how to navigate across cultures.

    + 7 years - Experience selling at an executive level as a key account manager/management of large account portfolios.

    + 7 years - Experience in executing in a matrix organization managing multiple stakeholders and projects.

    + Ability to travel 25% - 50%

    _Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._

    \#LI-MH1


    Employment Type

    Full Time

  • Pharmacy Customer Service Representative - National Remote
    UnitedHealth Group    Phoenix, AZ 85067
     Posted 1 day    

    **You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.**

    **Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

    As a **Pharmacy Customer Service Representative** or As a Specialty Prior Authorization coordinator, your role will focus on notifying a provider when a prior authorization is required for specialty patients with acute and chronic disease states. In this role you will be preparing prior authorizations for submission, follow up on prior authorization outcome, addressing issues and handling concerns from other corresponding departments.

    You’ve heard this all your life. Trust matters. Being trusted matters a lot. Here at **OptumRx** we’ve earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers.This is no small opportunity. This is where you can bring your compassion for others while building your career.

    This position is full-time. Employees are required to work any 8-hour shift during our normal business hours of 7:00 AM - 7:00 PM CST, including the flexibility to work occasional overtime based on business need.

    We offer 3 weeks of paid training. The hours during training will be 9:00 am - 5:30 pm EST, Monday - Friday. **Training will be conducted virtually from your home.**

    _*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

    **Primary Responsibilities:**

    + Handle Initiating PA requests

    + Validating insurance types (Medicaid, Medicare, Commercial, etc.)

    + Accessing multiple Optum resources to check PA status and benefits

    + Problem-solve with decisiveness and urgency and escalate to operations partners, team leads, management and other stakeholders

    + Ensure patients and providers are supported by following escalation through to finish

    + Enters notes / information into pharmacy processing system.

    + Focus on patient care and quality assurance

    This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

    To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: http://uhg.hr/pharmCSRvideo

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + High School Diploma / GED OR equivalent work experience OR 1+ year customer service or healthcare industry experience

    + Must be 18 years of age OR older

    + Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

    + Ability to work any 8-hour shift between the hours of 7:00 AM - 7:00 PM CST including the flexibility to work occasional overtime based on business need

    + Ability to attend training from 9:00 am - 5:30 pm EST, Monday - Friday for 3 weeks

    **Preferred Qualifications:**

    + 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

    + Knowledge of insurance and third-party billing systems

    + General knowledge of pharmacy laws, practices and procedures

    + Prior Authorization Experience

    + Experience in pharmacy or healthcare

    **Telecommuting Requirements:**

    + Ability to keep all company sensitive documents secure (if applicable)

    + Required to have a dedicated work area established that is separated from other living areas and provides information privacy

    + Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

    **Soft Skills:**

    + Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

    + Maintain strict confidentiality and adhere to all privacy and security regulations when handling sensitive information

    + Ability to manage multiple tasks and set priorities

    + Ability to establish and execute action plans; able to share your past successes

    + Ability to be diplomatic when faced with conflict, and always communicate in a professional and courteous manner

    + Ability to produce quality results with a detail-oriented focus

    **California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

    **_Application Deadline:_** _ _ _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ _._

    **\#RPO**


    Employment Type

    Full Time

  • Senior Customer Service Representative - National Remote
    UnitedHealth Group    Phoenix, AZ 85067
     Posted 1 day    

    **You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.**

    **OptumRx** is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

    If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation, and performance. Join us and start doing **your life’s best work.** **SM**

    As a divvyDOSE **Senior Customer Service Representative** , you will be able to demonstrate what right looks like as a fully proficient Senior Customer Service Representative. Positively contribute to the overall team motivation and drive team engagement. Support both incoming and outgoing customer and provider calls with excellent customer service.

    This position is full time, Monday - Friday. Employees are required to have flexibility to work during our normal business hours, Monday - Friday from 7:00am - 7:00pm CST and Saturdays from 7:30am - 4:30pm CST. New hires will work on Saturdays. It may be necessary, given the business need, to work occasional overtime.

    We offer 3 weeks of structured training and 1 week of on-the-job training. The hours during training will be between 7:00am to 7:00pm CST, Monday - Friday. Training will not take place on Saturdays. **Training will be conducted virtually from your home.**

    _*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

    **Primary Responsibilities:**

    + Answer 35-50 incoming phone calls per day from customers and identify the type of assistance the customer needs.

    + Ask appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems.

    + Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.

    + Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to callers.

    + Deliver information and answer questions in a positive manner to facilitate solid relationships with customers, providers, and their staff.

    + Constantly meet established productivity, schedule adherence, and quality standards.

    + Contribute to updating Standard Operating Procedures (SOPs) and team content.

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + High School Diploma / GED OR equivalent work experience

    + Must be at least 18 years of age OR older

    + 1+ years of experience in a high-volume call center environment

    + Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

    + Ability to work during our normal business hours, Monday - Friday from 7:00am - 7:00pm CST and Saturdays from 7:30am - 4:30pm CST

    **Telecommuting Requirements:**

    + Ability to keep all company sensitive documents secure (if applicable)

    + Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

    + Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

    **Soft Skills:**

    + Excellent written and verbal communication skills

    + Flexibility and ability to adjust to changing priorities

    **California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

    **_Application Deadline: _** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

    **\#RPO**


    Employment Type

    Full Time

  • Field Account Manager, Mid-Market - Hybrid in Phoenix, AZ
    UnitedHealth Group    Phoenix, AZ 85067
     Posted 1 day    

    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.**

    The Field Account Manager for Mid-Market is the field-based service owner, responsible for the customer’s total service experience with UnitedHealthcare. This includes customers in the 51-99 employee/member range. The role of the Mid-Market Field Account Manager encompasses sales to new, fully and Level-funded, with indirect responsibility for the retention of existing accounts. Serves as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. Overall, the Field Account manager will strive to provide the customer with an exceptional service experience, resulting in a positive Net Promoter Score (NPS). This position reports to the local field market Manager of Account Management.

    If you are located in Phoenix, Arizona you will have the flexibility to work from home and the office in this hybrid role* as you take on some rewarding challenges.

    **Primary Responsibilities:**

    + The Mid-Market Field Account Manager is accountable for the field-based service of small standard customers 51-99 members. In this position, the Mid-Market Field Account Manager is responsible for the following:

    + Acts as a strategic partner and consultative resource to the customer, responsible for the customer’s overall service experience

    + Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer’s experience

    + Communicates administrative or service-related changes to the customer

    + Deploys and trains customers on UnitedHealthcare’s core wellness tools and resources

    + Reports and advises customers on the level of member engagement with wellness programs and other plan features

    + Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to Dedicated Client Service Manager, or other field employee

    + Coordinates, staffs, and conducts open enrollment meetings and wellness fairs

    + Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate

    **Additional Role Context:**

    + Relationship Building:

    + Develop and maintain strong customer and broker relationships, in person and telephonically

    + Partner with the SAE and other Field Based Staff

    + Develop and maintain key internal relationships

    + Understand customer needs, where to prioritize efforts, and provide value-added consultation

    + Present a positive image of UHC in the marketplaceCommunity involvement through professional organizations, associations and local organization

    + Communication:

    + Proactively communicate with clients and provide updates on benefit and wellness program initiatives

    + Remain responsive and follow through on commitments both internally and externally

    + Act as a consultative resource and strategic partner to the customer and broker, sharing new and innovative ideas, in support of the customer’s total service experience

    + Monitor and track on-going performance, present and recommend solutions to the customer.

    + Healthcare Knowledge:

    + Understand goals, health plan initiatives, operating principles, strategies and competitive position of UHC

    + Act as a trusted advisor through in-depth healthcare knowledge, understand important trends, and know your customer base

    + Product Knowledge:

    + Clearly demonstrate the UHC value propositions for medical and specialty programs (where applicable) to improve customer growth and retention.

    + Effectively execute and run wellness programs (e.g., Real Appeal, UHC Rewards, Quit4Life, Level2, etc.)

    + Educate customers and promote UHC Tools and Resources

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + Insurance license as required by law or willingness to obtain upon hire must be obtained within 30 days

    + 2+ years of experience in managing customer relationships

    + Proficient in Microsoft Office and other virtual productivity tools

    + Superior presentation skills in both small and large group settings

    + Advanced Analytical and problem-solving skills

    + Willing or ability to travel as required (approximately 50%, typically locally)

    **Preferred Qualifications:**

    + 3+ years of health care industry experience

    + Human Resources or Medical Benefits experience

    + Proven ability to work with external customers such as employers, consumers, consultants, and brokers

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._


    Employment Type

    Full Time

  • Customer Service Representative Team Lead - National Remote
    UnitedHealth Group    Phoenix, AZ 85067
     Posted 1 day    

    **You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.**

    **Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

    The **Customer Service Representative Lead** is responsible for answering incoming calls with questions regarding Optum Solutran, services available in Salt Lake County as well as Medicaid benefit plans.

    This position is full-time Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 11:00pm EST. It may be necessary, given the business need, to work occasional overtime.

    We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

    _*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

    **Primary Responsibilities:**

    + Taking inbound calls

    + Over the phone, research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers.

    + Utilize a computer database to verify Medicaid eligibility.

    + Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization.

    + Complete additional administrative tasks as assigned that support Care Coordination team.

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + High School Diploma / GED

    + Must be 18 years of age OR older

    + 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting or financial technology

    + Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

    + Ability to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 11:00pm EST, Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime

    **Preferred Qualifications:**

    + Familiarity working with Financial Health Technology

    **Telecommuting Requirements:**

    + Ability to keep all company sensitive documents secure (if applicable)

    + Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

    + Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

    **Soft Skills:**

    + Strong organizational skills

    + Ability to understand multiple services and multiple benefit plans for Medicaid

    + Ability to multi-task

    **California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

    **_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

    **\#RPO**


    Employment Type

    Full Time


Related Careers & Companies

Business & Professional Industries

Not sure where to begin?

Match Careers with Interests

Career Exploration

Browse by Area of Interest