Customs and Border Protection Officers

**Working At NYAP**

+ NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

+ 33 Paid days off each year! (11 holidays + 22 days PTO)

+ Healthcare Benefits for you and your family

+ Pet insurance that provides discounts and reimbursements

+ Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)

+ Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

+ Why Work with Us? Exciting Benefits and Opportunities at NYAP!

**SIGN ON BONUS: $3,000**

**_(Payments will be made incrementally in three payments: 1st payment of 40% will be paid in the first paycheck after the sign on bonus is announced. The second payment of 20% will be paid 6 months later. The 3rd payment of 40% will be paid at the 1 year anniversary of the sign on bonus.)_**

The Lead Clinician provides mentoring, coordinates clinical services, trains new clinicians, provides clinical supervision to the clinical team, and provides case consultation and support to the cross-functional team on behalf of the minors in care of the assigned program.

**RESPONSIBILITIES**

The Lead Clinician will perform duties including but not limited to:

+ Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.

+ Provide training to the assigned clinical team, including training new clinicians and being aware of updated or new required policies, procedures, or other requirements.

+ Facilitate clinical supervision of the clinical team at the assigned program Team.

+ Manage caseloads of the clinical team.

+ Approve clinical documentation, and ensure all required documentation is complete accurately and timely.

+ Complete all required training and ensure the clinical team complete all required training in a timely manner.

+ Travel as needed, to provide and support the provision of services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements.

+ Provides case consultation and support to employees within the assigned program on a daily basis.

+ Provides case consultation and support to the cross-functional team that supports the safety, well-being, and eventual release of minors to the care of a foster or sponsor family.

+ Performs other duties as requested.

**MINIMUM QUALIFICATIONS**

+ Master's degree in social work or comparable behavioral science field, from an accredited institution

+ Must be licensed to provide clinical services and clinical supervision in the state where the care provider is located.

+ Two (2) years of postgraduate direct clinical service delivery experience.

+ Must have clinical supervision experience.

+ Must demonstrate a sincere commitment to service and advocacy for youth and families.

+ Bilingual English/Spanish fluency

+ Driving personal vehicle in the performance of this job is required. Must have a valid driver’s license, vehicle in good working order, and insurance with $100,000/$300,000 limits.

+ Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

OTHER SKILLS

+ Multi-task efficiently and be flexible in all situations.

+ Openness to working non-traditional hours and traveling as needed.

+ Capacity to remain objective and professional in all areas of job function.

**PHYSICAL DEMANDS**

+ Use of manual dexterity, tactile, visual, and audio acuity.

+ Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

+ Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

+ Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Lead Clinician will follow a team concept, support agency goals, and care embrace the philosophy of caring for people, connecting with communities, and promoting peace. The Lead Clinician must be able to effectively work with, and be respectful and sensitive to, persons from diverse cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds.

**Who we are**

**National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.**

**We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.**

An Equal Opportunity Employer, including disability/veterans.

**What’s Under the Hood**

Bridgecrest, one of the country’s leading financial servicing providers, services roughly $15 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Bridgecrest recently launched its newest affiliate GoFi. Established in 2022, GoFi is headquartered in Dallas, Texas with a mission to deliver a comprehensive, fully integrated auto finance product allowing the best brands to deliver the best customer experience. By implementing state of the art technology, we provide an off-the-shelf service to make integration with GoFi as seamless as possible.

**That’s Nice, But What’s the Job?**

In short, the Indirect Funding Specialist works with 3rd party dealers and internal partners to verify contract packages. The Agent will demonstrate proficiency in the underwriting policies and procedures through reviewing and verifying loan documents as well as corresponding with dealer partners to resolve pending items.

In long, the Indirect Funding Specialist is responsible for:

+ Ability to complete deal reviews with a high sense of urgency while maintaining an emphasis on accuracy.

+ Use knowledge and background to identify opportunities within the deal packet

+ Analyze and assess information gathered and use effective judgment to detect and avoid fraudulent activity and ensure adherence to corporate policies, procedures, and credit stipulations on assigned contracts

+ Provide escalations and overview of deals through notes and touchpoints.

+ Professional communication with dealership partners.

+ Ownership/involvement in specialized department processes and projects as needed.

+ Appropriately address dealer questions and educate dealer partners on our funding policy as opportunities arise.

+ Foster internal relationships and thrive by partnering with Dealer Specialists and other departments.

**So What Kind of Folks Are We Looking for?**

+ **Operate autonomously.** This isn’t a "hold your hand" kind of role. We give you autonomy to be creative in your space and do your thing. We need an individual that is self-motivated to get the work done and get the work done well

+ **Quality decision maker** . Good decisions are made based on knowledge. We’ll need you to gather all the facts and take them all into consideration when making decisions.

+ **Agile in a fast-paced environment** . We move, and we move quickly. Thriving in an environment that never stops, is a must.

+ **Plays well with others.** You will be working in a high-functioning team environment. We work together in order to win together.

**The Specifics.**

+ High School Diploma or GED required

+ Hours of Operations: 7:00am-6:00pm

+ Hybrid flexibility. In-office Tuesday, Wednesday, and Thursday & Work-from-Home Monday and Friday.

**Nice to Haves.**

+ 1+ years Funding experience

+ Experience working with vendors

+ Bilingual

**So What About the Perks? Perks matter**

+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

+ **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

+ **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

+ **Gratitude is Green.** We offer competitive pay across the organization, because, well… money matters!

+ **Game Room.** Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

+ **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

+ **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

+ **15 Days of PTO and 8 Paid Holidays.** Not just lip service: we work hard, to play hard.

**Anything Else? Absolutely.**

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Overview:
Posting Title: Bilingual Traveling Medical Assistant (Phoenix, AZ based)

Timeframe: SEASONAL - January 23, 2025 - February 22, 2025 (most weeks will require Monday through Friday availability and work schedule)

Location: Requires travel with home base airport of Phoenix, AZ

Requires: Exceptional Conversational Spanish and English-speaking capability

Catapult Health is in the business of empowering individuals to improve their health. We do this through next generation worksite preventive health checkups. Everyone on our team plays a critical part in delivering upon our mission. The Traveling Medical Assistant (we call the role "Health Tech", internally) is responsible for providing best in class health evaluations at client sites. At Catapult Health, patient care is always our first priority. The Health Tech is the first person to interact with every patient, so an exemplary level of customer service is key! Additionally, the health technician often times serves as the “face” of Catapult, so it is important for them to embody the company core values at all times. Please take a look at our website at www.catapulthealth.com to see how we “Catapult” our patients’ health!

How you will make an impact:
Perform blood tests via Tasso device or finger-stick, measure blood pressure as well as height, weight and abdominal circumference.
Engage with patients in a positive, professional manner throughout duration of checkup. You’re the first person the patient interacts with, so it’s important to make them feel comfortable!
Assist in the set up/take down of clinic and strive to exceed client expectations at each event.
Determine and take action if any patients are in need of immediate health care.
Manage multiple patient stations and meet or exceed Catapult Health expectations on time spent per patient.
Enter all patient information into EMR (Electronic Medical Record) system.
Connect patient with Catapult Nurse Practitioner for health consultation via video conference. This is the bread and butter of the checkup, so it’s important to be tech savvy!

What you need to be successful:
Bilingual (Spanish and English), required
Strong customer service interaction skills, required!
Previous experience in a healthcare/clinical setting, a plus.
Ability to travel overnight from Sunday through Thursday, each week.
Ability to work 5 clinic shifts per week (Monday-Saturday).
Ability to report to work as early as 6 AM and end as late as 5 PM. Punctuality is important!
Ability to juggle multiple tasks while engaging with patients simultaneously.
Ability to follow proper clinical process/procedure at all times
Reliable transportation to get you to and from events within a 100-mile radius.
For insurability reasons, must possess valid state drivers license, have and maintain a clear driving history and be at least 21 years of age (due to driving company vans and rental cars).
Must maintain high level of professionalism and confidentiality (patient medical information).
You will operate in a team environment, so ability to get along/work well with others is imperative!
Administering patient tests using the required supplies and equipment Health Tech's will be required to stand, walk, sit, stoop and kneel for extended periods of time throughout the day.
Ability to lift, push and pull up to 30 pounds regularly to assist with set-up and take down of clinic as well as refreshing supplies and maintaining technology connectivity throughout the day.

Who we are:
Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

Why join Catapult Health:
Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
Competitive compensation with annual merit increases
Medical, Dental, and Vision plan(s) available for those measuring fulltime.
Employee Assistance and Engagement Platform available to team members and their immediate household family members!
401(k) match
Access to discounted pet insurance

Additional Info:
Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Catapult Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations, absent undue hardship. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR team at: [email protected] or 214-785-2200 (dial 5 for Human Resources).

**JOB DESCRIPTION**

**_Start Date: 2/24/2025_**

+ **Training:** 4 weeks (Hours: Monday - Friday 8:00am – 4:30pm CST). No time off allowed during training.

+ **Shift** – Call Center Open from 7:00am – 7:00pm CST Shifts assigned during training.

+ 7:30am – 4:00pm CST, 8:30am – 5:00pm CST, 9:30am – 6:00pm CST, 10:30am – 7:00pm CST

+ **Bilingual - Spanish:** Preferred

**Job Summary**

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

**Job Duties**

• Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.

• Conduct varies surveys related to health assessments and member/provider satisfaction.

• Accurately document pertinent details related to Member or Provider inquiries.

• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.

• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

• Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.

• Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

• Able to proactively engage and collaborate with varies Internal/ External departments.

• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.

• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

• Ability to effectively communicate in a professionally setting.

**Job Qualifications**

**REQUIRED EDUCATION** :

HS Diploma or equivalent combination of education and experience

**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :

1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

**PREFERRED EDUCATION** :

Associate’s Degree or equivalent combination of education and experience

**PREFERRED EXPERIENCE** :

+ 1-3 years

+ Preferred Systems Training:

+ Microsoft Office

+ Genesys

+ Salesforce

+ Pega

+ QNXT

+ CRM

+ Verint

+ Kronos

+ Microsoft Teams

+ Video Conferencing

+ CVS Caremark

+ Availity

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $20.29 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Specialist II in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

**Job responsibilities**

+ Works in a call center environment that requires 100% phone-based customer interaction

+ Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

+ Communicates with customers in a metrics-driven environment

+ Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

+ Takes ownership of each customer interaction while treating them with respect and responding with empathy

+ Works both independently and in a team environment

+ Abides by all applicable regulatory and departmental practices and procedures

**Required qualifications, capabilities, and skills**

+ Reading and speaking in both French and English fluently

+ Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face

+ Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment

+ High school diploma or GED

**Preferred qualifications, capabilities, and skills**

+ Ability to multitask using a computer and simultaneously provide customer support

+ Comfortable in a fast-paced, consistently changing environment

+ Previous experience working in a Hospitality, Restaurant or Retail industry

+ Have a passion for helping people by solving problems, presenting, and explaining solutions

**Work Schedule**

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Summary The Office of the Inspector General is one of the best places to work in the Department of Justice and is one of the premier inspector general offices in federal government. The Investigations Division (INV) investigates alleged criminal violations and misconduct that govern DOJ employees, operations, grantees, and contractors. Annually INV receives more than 13,000 complaints, opens approximately 250 investigations, and makes an average of over 90 arrests. Responsibilities This position falls under the direction of the Investigations Division Tucson Office located in Tucson, AZ. If you are selected as a Criminal Investigator, your responsibilities would include, but would not be limited to: Analyzing initial allegations and recommending required investigative resources and collateral support. Investigating allegations of crime, crime scenes, and misconduct. Planning and conducting surveillance or undercover work. Apprehending and arresting persons violating U.S. laws and conducting search and seizure incident to the arrest or when appropriate by warrant. Preparing reports and presenting findings orally and in writing to managers, prosecutors, and other high-level officials. Testifying as a government witness before Grand Juries and in court regarding criminal cases. Testifying at administrative hearings in non-criminal cases. Requirements Conditions of Employment Qualifications To qualify for this position at the GS-13 grade level, you must have one year of specialized experience equivalent to the GS-12 grade level obtained in the public sector. (Specialized experience is paid or unpaid experience which has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position.) Examples of specialized experience include such duties as: the ability to conduct multi-jurisdictional and multi-defendant investigations relating to bribery, fraud, theft, abuse, violations of civil rights, conflicts of interest, and misconduct investigations. Experience must include undercover operations, surveillance assignments, search and seizure, issuing warrants, interrogations and making arrests. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade level (or equivalent). Firearms: Criminal investigators are required to carry a firearm while performing duties of this position. Maintaining firearm proficiency is mandatory. Motor Vehicle Operation: You must possess a valid automobile driver's license at the time of appointment. Age: Applicants must be at least 21 years of age. The day immediately preceding an individual's 37th birthday will be the last day to be referred for selection consideration. However, the age restriction may not apply if you are a preference-eligible veteran or if you are currently serving or have previously served in a federal civilian law enforcement position covered by 5 U.S.C. § 8336(c) or 5 U.S.C. § 8412(d). Medical Examination: Individuals must meet the established medical standards and/or physical requirement for the position, proving they are medically and physically capable of performing the essential job functions and duties of the position safely and efficiently. A medical examination will be conducted. Any disease or condition that may potentially interfere with the safe and efficient performance of the job's duties or training may constitute grounds for medical disqualification. Medical qualification determinations will be made on a case-by-case basis. If additional medical information is recommended beyond that provided at the pre-employment examination, it is provided at the expense of the tentative selectee. Drug Testing: This job has been identified as "testing designated" under our Drug-Free Workplace Program. Therefore, you must satisfactorily complete a drug test prior to being hired. The agency will schedule, provide and pay for the drug test. Once on board, you will be subject to random drug testing. Law Enforcement Availability Pay (LEAP): As a law enforcement officer you will be required to work on an unscheduled basis in excess of the 40-hour work week. These positions require substantial overtime to include holidays, weekends and nights. You must be readily accessible to perform this unscheduled work. To ensure your availability, you will receive extra compensation in the form of Law Enforcement Availability Pay, which is calculated at a flat rate of 25 percent of base salary. Education There are no education requirements for this position. Additional Information The Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP). The CTAP/ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for CTAP/ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP/ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 85 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of CTAP/ICTAP eligibility or a copy of your separation personnel action form. Additional information about CTAP/ICTAP eligibility is at: www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. DOJ EEO Statement/Policy: http://www.justice.gov/jmd/eeos/08-eeo-policy.pdf As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable\_Accommodations\_for\_USA\_Hire Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.

Our Company

StepStone Family & Youth Services

Overview

At StepStone, we believe that children and youth need a safe place they can call home – and our dedicated team of professionals is an integral part of making that connection. We are currently seeking several full-time & part-time family specialists in Arizona – more specifically in Mesa, AZ, Prescott, AZ, and Tucson, AZ to join our team and advance our mission in making a positive difference in the community!

Benefits:- Tuition Reimbursement- Company paid basic life and AD&D Insurance- Health insurance- Dental & Vision- Health Savings Account- 13 Flexible spending Accounts- 401(k) Retirement Plan- PTO Accrual Plan- Paid Holidays

Responsibilities

**The following list does not include whole Job Description**

We are seeking candidates who are passionate about connecting children and youth to safe homes – and are highly adaptive, possess excellent communication skills, and manage their responsibilities well.

+ The primary role is to assist with the evaluation of potential foster and adoptive homes for study and training.

+ Provide ongoing monitoring, supervision, and support to licensed or certified families, and more.

+ This position is hybrid (work from home, office, and field work).

Qualifications

**The following list does not include all of the job requirements**

+ Bachelor’s level degree in a related human services field, or two year of post-secondary education with two years of related work experience or any combination of experience, training, and education, equivalent to a minimum of five years

+ Must have the desire to provide ongoing support to foster homes for children with special needs

+ Working knowledge in developmental disabilities and early childhood development

+ Attend required foster care pre-service training

+ Bilingual English/Spanish preferred

+ Maintain flexibility in working hours that allows for early morning, after hour, and weekend appointments to accommodate foster family schedules, emergency placements, and more

+ Must maintain a Level One Fingerprint Clearance Card from the State of Arizona

+ Maintain a clear record through Adult and Child Safety Central Registry of any reports of abuse and neglect

+ Must have reliable transportation, maintain current vehicle registration and insurance, as well as a valid driver’s license

+ Negative pre-employment and random drug tests are required

About our Line of Business

StepStone Family and Youth Services provides the full spectrum of support to children in need of alternative, safer and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management, life skills and education. For more information visitwww.stepstoneyouth.com.

Additional Job Information

Bilingual is a must

Salary Range

USD $17.00 - $19.00 / Hour

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

Job LocationsUS-AZ-TUCSON

ID 2024-157770

Line of Business StepStone Family & Youth Services

Position Type Full-Time

Pay Min USD $17.00/Hr.

Pay Max USD $19.00/Hr.

**Do you want to make a difference?**

ASM Research employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. **Are you ready to make a difference?**

**Come Join Our Team**

The Department of Labor (DOL) National Contact Center (NCC) directly supports all DOL’s strategic goals by providing American public customers across the nation with timely, accurate and understandable information for a wide range of Departmental programs and services. To accomplish this, the DOL-NCC interacts with customers through the communication vehicle of their choice including telephones, self-service on the web, texting, email, U.S. mail and chat. The DOL-NCC supports public communications by providing live customer service support for telephone, voicemail, texting, faxing, chat, U.S. mail, and email communication methods.

**What is the position?**

The Bilingual Spanish Customer Service Representative (CSR) plays a significant role on a fully remote team that supports the DOL-NCC. As a CSR, you will be part of a team that supports the overall mission of the NCC by handling daily interactions with the American public.

+ **ASM Start Date:** 1/30/2025

+ **Workweek** : 5-day, including weekend days.

+ **Shift:** Day Shift. Potential Shift Schedules:

+ Sunday-Thursday 10:00 AM - 6:30 PM

+ Tuesday-Saturday 10:00 AM - 6:30 PM

**What training will I get?**

This group will go through 3 weeks of training and one week of nesting, for a total of four weeks. Training for this group will take place from Monday, February 3rd through Friday, February 21st, followed by nesting which will take place from Monday, February 24th through Friday, February 28th. All training and nesting sessions will begin at 9:00am and end at 5:30pm.

**What will I get to do?**

As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day.

**What qualifications do I need?**

( _Candidates who do not meet the required qualifications will not be considered.)_

+ **High School diploma or General Educational Development (GED) certificate**

+ **Ability to speak, read, and write in** **both English and Spanish**

+ **A minimum of two years call center customer service experience**

+ Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

+ Ability to control the pace, flow of the inquiry, and manage call time effectively

+ Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers

+ Ability to listen to, empathize with customers, and acknowledge their concerns

+ Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

+ Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively

+ Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner

+ Ability to use the web to search and retrieve information

+ Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment

+ Ability to take direction within a team setting and complete team-related work promptly

+ Equivalent to a low-risk public trust background investigation

**What additional characteristics will help me thrive?**

+ Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook

+ Able to work in a fast-paced environment

**Compensation Ranges**

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

**EEO Requirements**

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

**Disclaimer**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

17.75

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**Do you want to make a difference?**

ASM Research employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. **Are you ready to make a difference?**

**Come Join Our Team**

The Department of Labor (DOL) National Contact Center (NCC) directly supports all DOL’s strategic goals by providing American public customers across the nation with timely, accurate and understandable information for a wide range of Departmental programs and services. To accomplish this, the DOL-NCC interacts with customers through the communication vehicle of their choice including telephones, self-service on the web, texting, email, U.S. mail and chat. The DOL-NCC supports public communications by providing live customer service support for telephone, voicemail, texting, faxing, chat, U.S. mail, and email communication methods.

**What is the position?**

The **Bilingual Spanish** Customer Service Representative (CSR) plays a significant role on a fully remote team that supports the DOL-NCC. As a CSR, you will be part of a team that supports the overall mission of the NCC by handling daily interactions with the American public.

+ **ASM Start Date:** 1/30/2025

+ **Workweek** : 5-day, including weekend days.

+ **Shift:** Night Shift. Potential Shift Schedules:

+ Sunday-Thursday 3:30 PM - 12:00 AM

**What training will I get?**

This group will go through 3 weeks of training and one week of nesting, for a total of four weeks. Training for this group will take place from Monday, February 3 _rd_ through Friday, February 21 _st_ , followed by nesting which will take place from Monday, February 24 _th_ through Friday, February 28 _th_ . All training and nesting sessions will begin at 9:00am and end at 5:30pm.

**What will I get to do?**

As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day.

**What qualifications do I need?**

( _Candidates who do not meet the required qualifications will not be considered.)_

+ **High School diploma or General Educational Development (GED) certificate**

+ **Ability to speak, read, and write in** **both English and Spanish**

+ **A minimum of two years call center customer service experience**

+ Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

+ Ability to control the pace, flow of the inquiry, and manage call time effectively

+ Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers

+ Ability to listen to, empathize with customers, and acknowledge their concerns

+ Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

+ Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively

+ Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner

+ Ability to use the web to search and retrieve information

+ Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment

+ Ability to take direction within a team setting and complete team-related work promptly

+ Equivalent to a low-risk public trust background investigation

**What additional characteristics will help me thrive?**

+ Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook

+ Able to work in a fast-paced environment

**Compensation Ranges**

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

**EEO Requirements**

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

**Disclaimer**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

17.75

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**Do you want to make a difference?**

ASM Research employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. **Are you ready to make a difference?**

**Come Join Our Team**

The Department of Labor (DOL) National Contact Center (NCC) directly supports all DOL’s strategic goals by providing American public customers across the nation with timely, accurate and understandable information for a wide range of Departmental programs and services. To accomplish this, the DOL-NCC interacts with customers through the communication vehicle of their choice including telephones, self-service on the web, texting, email, U.S. mail and chat. The DOL-NCC supports public communications by providing live customer service support for telephone, voicemail, texting, faxing, chat, U.S. mail, and email communication methods.

**What is the position?**

The **Bilingual Spanish** Customer Service Representative (CSR) plays a significant role on a fully remote team that supports the DOL-NCC. As a CSR, you will be part of a team that supports the overall mission of the NCC by handling daily interactions with the American public.

+ **ASM Start Date:** 1/30/2025

+ **Workweek** : 5-day

+ **Shift:** Day Shift. Potential Shift Schedules:

+ Monday-Friday 8:00 AM – 4:30 PM

**What training will I get?**

This group will go through 2 weeks of training and one week of nesting, for a total of three weeks. Training for this group will take place from Monday, February 3rd through Friday, February 14th, followed by nesting which will take place from Monday, February 17th through Friday, February 21st. All training and nesting sessions will begin at 9:00am and end at 5:30pm.

**What will I get to do?**

As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day.

**What qualifications do I need?**

( _Candidates who do not meet the required qualifications will not be considered.)_

+ **High School diploma or General Educational Development (GED) certificate**

+ **Ability to speak, read, and write in** **both English and Spanish**

+ **A minimum of two years call center customer service experience**

+ Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

+ Ability to control the pace, flow of the inquiry, and manage call time effectively

+ Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers

+ Ability to listen to, empathize with customers, and acknowledge their concerns

+ Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

+ Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively

+ Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner

+ Ability to use the web to search and retrieve information

+ Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment

+ Ability to take direction within a team setting and complete team-related work promptly

+ Equivalent to a low-risk public trust background investigation

**What additional characteristics will help me thrive?**

+ Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook

+ Able to work in a fast-paced environment

**Compensation Ranges**

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

**EEO Requirements**

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

**Disclaimer**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

17.75

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.