**Primary City/State:**
Brush, Colorado
**Department Name:**
Patient Accounting-Hosp
**Work Shift:**
Day
**Job Category:**
Revenue Cycle
**Primary Location Salary Range:**
$27.72 - $46.20 / hour, based on education & experience
In accordance with State Pay Transparency Rules.
**Schedule: Monday - Friday 8:00am to 5:00pm; hours can vary due to business needs.**
Help change health care; help change the world. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you.
Do you have a passion to provide superior customer service to all patients? Do you have experience in patient registration at a hospital or doctor's office setting, and want to continue to advance your career? We want to hear from you! Responsibilities of a Patient Access Sr Manager has oversight of 1 or more departments or a facility. Ensure team is providing superior customer service, takes ownership of key performance indicators for their facility, manages department schedules, partners with multiple internal/external customers. Responsible for growth and development of leaders and team members by providing routine feedback and clear development goals.
So why should you choose us? It is simple… A Patient Access Manager is a great advancement opportunity into a leadership role in healthcare. At Banner Health, our Patient Access team is committed to the growth and development of our team members. This has resulted in several successful promotions into positions of greater scope and responsibility. We also have a robust education platform, reimbursement for nationally recognized certifications and financial incentives for performance. So join us on our journey to make health care easier, so life can be better.
East Morgan County Hospital is a 25-bed licensed critical access facility, level IV trauma center, offering a full array of health care services and two clinic locations: Banner Family Medicine Brush and Banner Health Clinic Fort Morgan. East Morgan County Hospital is in Brush, Colorado, 1-hour northeast of Denver. Situated in the agriculturally rich South Platte River valley, Brush is home to 5,500 people and serves over 15,000. The community thrives on its rural pace and charm and is revered for its “Homegrown Happiness!” Nestled in the wide-open plains of northeastern Colorado, Brush boasts a rich history and limitless outdoor recreation. With award-winning fishing and boating nearby, numerous parks and biking trails, some of the best of Colorado is here.
Accredited by The Joint Commission and Designated as a Pathway to Excellence hospital, East Morgan County Hospital brings together state-of-the-art technology and an exceptional team of health care professionals to provide the most compassionate, innovative, and personalized care possible. As a District owned hospital, operated by Banner Health, East Morgan County Hospital can provide the small-town, close-knit atmosphere all while having the resources of a large hospital system in the rural setting.
POSITION SUMMARY
This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payors, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.
CORE FUNCTIONS
1. Under direction of PAS Sr Director and/or PAS Director, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place.
2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.
3. Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.
4. Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.
5. Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.
6. Provides effective leadership and education to staff in order to meet designated accuracy, compliance and productivity goals using available statistical standards. Provides appropriate training and developmental opportunities to staff in order to meet all established goals and to minimize registration initiated initial denials.
7. Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.
8. Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader. Ensures there all staff have clear expectations (including BSS). Ensures there is accountability to expectations that are set including counseling/disciplinary action and termination of assigned staff (including BSS).
9. Works independently under general supervision. Manages structured processes and makes independent decisions within defined parameters. Participates in various facility and system-wide process improvement teams. The internal customers include hospital-based physicians and all hospital departments. The external customers include patients, physicians, general public, third party payors and vendors. Has management responsibility for the department 24/7. This position has responsibility for multiple fast paced, high volume departments which include multiple functions within a single facility.
MINIMUM QUALIFICATIONS
Must possess a strong knowledge of healthcare business operations as normally obtained through the completion of a bachelor’s degree in Accounting or Finance or related field.
Two or more years of supervisory experience coupled with extensive hospital registration experience and demonstrated leadership skills. Requires advanced mathematical skills. Must have a thorough knowledge of managed care contracts, other third-party payors, AHCCCS if applicable, and Medicare, along with knowledge of medical terminology. Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills.
PREFERRED QUALIFICATIONS
CHAM certification preferred. Strong abilities in patient financial services database use and reporting.
Additional related education and/or experience preferred.
**Anticipated Closing Window (actual close date may be sooner):**
2025-03-19
**EEO Statement:**
EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)
Our organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)
EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability