**Primary City/State:**

Greeley, Colorado

**Department Name:**

**Work Shift:**

Varied

**Job Category:**

Clinical Support

**Primary Location Salary Range:**

$21.01 - $31.51 / hour, based on education & experience

In accordance with State Pay Transparency Rules.

Explore and excel. At Banner Health, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today.

North Colorado Medical Center is looking for a **full-time Flight and Ground EMS** dispatcher in beautiful Northern Colorado. This position will join a dynamic Emergency Services team working **Full Time, 12hr shifts in a 36/48 split.** In this position you will be working with your team to communicate vital information to both Ground and Flight crews as they provide 24-hour care to critical patients in Colorado.

**Prior experience in the following areas is preferred but** **not** **required:** Dispatching (911, security, medical, or flight), Health Unit Coordination (HUC), Certified Nursing Assistant (CNA), Placement Liaisons, or EMS experience.

POSITION SUMMARY

This position is for a Communications Specialist for a rotor-wing, Critical-Care medical transport organization. The Communications Specialist is responsible for oversight and flight-following of all missions and serves as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians before and throughout transport.

CORE FUNCTIONS

1. Activates and follows flight/ground teams during team missions to include flight following, customer notification and documentation. All will be completed in a professional manner, within current policies.

2. Triages and performs multiple critical tasks in a stressful emergency environment calmly and in a timely manner.

3. Establishes proficiency with Incident Command Systems, Emergency Operations Centers, Multiple Casualty Incidents, aircraft incident, Hazmat and Disaster plans with the ability to assist management and federal transportation agencies during any incident.

4. Coordinates the details of medical transports by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources.

5. Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and NCME policies and procedures. Maintains a working knowledge of FAA rules and regulations (pertaining to Parts 91 and 135) and remains current and complies with all policies and procedures.

6. Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers, both internal and external.

7. Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures.

8. Comm Spec will be expected to function independently according to the established protocols and procedures. Confers with supervisor for unusual situations. Difficult decisions may include unusual circumstances where aeromedical transport mode may change according to location, weather, mechanical issues or activation of the Pre / Post Accident Incident Plan. External customers to include all aspects of emergency service departments (fire, police, public service, EMS, bystanders and other dispatch centers). Internally they will work closely with the administrative representatives and the patient placement specialists in addition this position works closely with both aeromedical teams.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Within the first year of hire, must be able to obtain AHA CPR certification and flight-following certification through the International Association of Medical Transport Communication Specialists (IAMTCS).

Must be computer literate and have a good working knowledge of Word, Access and Excel software programs. Must be able to learn other software programs as necessary, including custom programs. Must possess excellent customer service skills and have the ability to function calmly in high pressure situations, think clearly and logically, and make problem-solving decisions based on information given. Must have excellent verbal, written, and interpersonal communications skills. Ability to multi-task and to work as a team.

PREFERRED QUALIFICATIONS

Previous experience with air medical communications experience. Current EMT-B certification or higher. Previous medical terminology course or experience. EMS operation experience.

Additional related education and/or experience preferred.

**Anticipated Closing Window (actual close date may be sooner):**

2025-02-20

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability